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Police Services Control Centre Operator

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  • Sector:

    Facility / Cleaning

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  • Published:

    1 day ago

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Job Description

As a Control Centre Operator, you will liaise with Health Care Professionals, Police Officers and Doctors to ensure we deliver an outstanding level of service over the telephone and via our electronic request system.

Candidate Description

You will be the 'voice' of the company so an excellent telephone manner and communications skills are essential. You will often be expected to provide information and solutions to complex situations so good problem-solving skills and the ability to remain calm under pressure is a must!

The successful candidate will have excellent IT skills, including knowledge of Microsoft programmes and a keen eye for detail., Essential

  • Experience of working in a busy, fast-paced call centre environment

  • Excellent problem-solving skills

  • Excellent standard of verbal and written communication

  • Customer service experience

  • Excellent interpersonal skills, able to communicate effectively with a range of individuals and roles

  • Ability to remain calm under pressure

  • Experience and competence in use of Microsoft system tools

  • Good attention to detail

  • Team working

  • Ability to work unsupervised

  • Experience of working in a police environment

  • Experience of working in a clinical environment

Application Description

Suite 2, 2nd Floor, Grosvenor House, St Thomas' Place, Stockport, SK1 3TZ

Employer Description

Care & Custody Police Services deliver critical medical support services into police custody suites and sexual assault referral centres across 13 Police forces in England and Wales.

These include three integrated Forensic Medical and Liaison & Diversion contracts, delivering adult and youth comprehensive services across key points of intervention in the criminal justice system and addressing a wide range of health issues and vulnerabilities which assist in the reduction of reoffending. In fact, we secured the first ever integrated Forensic Medical examination and Liaison & Diversion contract with Greater Manchester Police.

We have successfully implemented a nurse-led model to provide healthcare services in custody. This approach offers better career pathways for our skilled employees, increased timeliness to attend call-outs, improved services and better value for money for our customers.

We have also expanded into the delivery of custodial detention services on behalf of the Police.