Phone Shop Customer Assistant
|Job Title:||Phone Shop Customer Assistant|
|Job Published:||November 14, 2020 23:01|
You will support with people routines, such as wages, reviews, sickness and absence meetings and performance management
You will support with the recruiting and training of all colleagues, including reviewing applications and organising interviews
You will understand the teams development needs and support your Team Manager to grow colleague capability, through on the job coaching
You will engage the team to deliver the best availability for customers throughout the day, and coach the team to focus on the customer first and the task second
You will deliver a great shopping trip for customers everyday, ensuring the team work effectively as per the operating model
You will role model great standards of dress and ensure my department cleanliness standards are high
You will consider safety in all you do, so every colleague and every customer get home safe every day, and keep the Store Manager and Team Manager informed of any issues that may arise
You will organise the Phone Shop rota to cover all necessary shifts, in line with costs signed off by my Team Manager
You will work with the business to grow sales, and support the team to achieve our Tesco Mobile targets
You will need
You'll be someone with great industry knowledge, communication skills and who works well in a team, while being ready to roll up your sleeves and do what's needed to give our customers great service.
We'll be depending on you, as the face of Tesco, to Serve Britain's Shoppers a Little Better Everyday:
Get to know your customers, greet them with a smile and serve them with pride
Take time to listen, and help out wherever you can
Make decisions that are right for our customers
Be passionate and knowledgeable about our products and services
Always be there, on time and properly presented.
We're proud to have an inclusive culture at Tesco where everyone is welcome and truly feels able to be themselves. Our aim is to attract and welcome a diverse range applicants from all walks of life to help improve and develop our team every day.
At the interview you will complete a variety of tasks depending on the role, including a face-to-face interview. You will be given the opportunity to 'have a go' at the type of work you have applied for: this could be on the shopfloor, or completing a driving assessment. This will give you the opportunity to decide if we are the right for you and if we think you are right for us., If successful we may invite you in for an interview at the location that you have applied to work in - for management roles there might be an initial telephone interview, before the face-to-face interview.
Every part of Tesco Mobile puts our 5 million customers first - our tariffs, our shops and our award-winning Customer Care. We've teamed up with O2, giving our savvy customers 99% coverage. In our stores, our colleagues aren't on commission. It's all about finding our customers the perfect phone and tariff, Tesco has become a market leader by doing the little things that really matter for our customers and colleagues. It's part of what makes Tesco such a great place to work, and we're proud to have been accredited as one of Britain's Top Employers again this year.
We're the UK's number one retailer and we pride ourselves on offering a great shopping experience. We are passionate about our food, merchandise and services and will always try to get things right for our customers.
But did you know we also offer great job opportunities? With stores, distribution centres and offices across the UK, and a vast variety of roles, we are always looking for people who have a hunger to work with customers and colleagues across our exciting business. We believe in treating each other with respect and giving everyone an equal opportunity to get on. It's our people that make the difference every day - helping us make a difference for our customers.
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