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People Content & Media Specialist

  • Location

    London

  • Sector:

    Trade / Retail

  • Job type:

    Permanent

  • Salary:

    Not Specified

  • Job ref:

    28668

  • Published:

    about 18 hours ago

  • Expiry date:

    2024-10-07

  • Client:

    CBRE

Job Description

  • Maintain, improve and expand on ServiceNow People Portal content to meet our business goals, and provide an enhanced user experience

  • Act as a central contact and control point for content additions/changes from Countries

  • Collaborate closely with People Operations Hub Leads and local People teams on developing new content for the People Portal

  • Own the knowledge management review process, ensuring all published content is periodically reviewed by respective content owners and kept up to date in line with any process/policy changes

  • Improve Portal content base:

  • Re-write or wordsmith content to ensure correct grammar, and consistency of article structure, format and look and feel

  • Develop graphics for dedicated content to incorporate externally linked Resources

  • Manage any subsequent updates to Knowledge Articles, and links of these into chatbot workflow configurations

  • Support country teams with migration of content from People Intranet, liaising with Corporate Communications where required

  • Partner with translation vendor on the translation of English-written articles to relevant languages

  • Monitor web traffic and user engagement metrics to identify what is working well and any opportunity areas

  • Stay abreast of any ServiceNow upgrades or CBRE Marketing & Communication re-branding efforts, assessing any potential impact on ServiceNow People Portal content

  • Proactively identify ways to improve the user experience, and generate new ideas to draw audience's attention

  • Develop close relationships with PSC, People BPs, People COEs, ServiceNow D&T in region

Candidate Description

  • Ability to create content in multiple forms, and understand how different system platforms (i.e. ServiceNow and Company Intranet) interact

  • Experience of working across multiple countries and regions, in a complex business structure and cultural landscape

  • Strong attention to detail, organized, and able to perform well under time-pressure

  • Ability to balance business-driven/global initiatives, and a positive customer experience

  • Excellent written English, with a particular focus in editing and grammar

  • Strong organisational skills with the ability to prioritise effectively ensuring all deadlines are met

  • Strong team skills, collaborating with, and supporting colleagues

  • Excellent communication skills both written and verbal

  • Good interpersonal skills and ability to develop strong partnership with stakeholder

  • Pro-active approach with a 'can-do' attitude

Employer Description

CBRE Group, Inc. (NYSE: CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2020 revenue). The company has more than 100,000 employees serving clients in more than 100 countries. CBRE serves a diverse range of clients with an integrated suite of services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services. In the UK, we service our clients from our offices in Aberdeen, Birmingham, Bristol, Edinburgh, Glasgow, Leeds, Liverpool, Manchester, and Southampton.