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Part Time Receptionist

  • Location

    Solihull

  • Sector:

    Facility / Cleaning

  • Job type:

    Permanent

  • Salary:

    Not Specified

  • Job ref:

    REF26408H

  • Published:

    about 1 hour ago

  • Expiry date:

    2023-11-19

  • Client:

    Mitie

Job Description

Signature is the premium front of house provider within Mitie, we pride ourselves on our authentic, signature approach to our customer service and relationships with our clients, offering bespoke, tailored and fluid services that fit the clients needs and requirements.u00a0 We are recruiting for;Part time - Corporate Receptionistu00a0Fixed Term - 6 months (end date: 9th May 2022)Monday to Friday - 8am -u00a0 12pm (20 hours per week)u00a0Salary u00a39,880.00 Per Annumu00b7u00a0 Be a key driver in delivering a customer excellence culture ensuring all guests receive an excellent welcome and that you consistently deliver great service.u00b7u00a0 To build professional relationships with key stakeholders to develop knowledge of personal requirementsu00b7u00a0 To act as the central point of contact on-site for all service lines, contractors, clients and guestsu00b7u00a0 To process meeting room requests, prepare, set up and clear meeting rooms for internal & client meetings if and when appropriateu00b7u00a0 Stock monitoring/on-line stationery ordering/consumables where appropriateu00b7u00a0 Use computer as an effective communication tool, inputting data as requested into excel and word documentsu00b7u00a0 Ability to identify and escalate building maintenance issues/hazard perceptionu00b7u00a0 Support the Facilties Manager and Workplace Co-Ordinator if requiredu00b7u00a0 Attend training as appropriate/on-line/out of house/self-developmentu00b7u00a0 To handle any guest complaints and provide a swift solution or escalate as appropriateu00b7u00a0 To ensure you are immaculately dressed in uniform and adhere to Signature grooming standards.u00b7u00a0 To portray a friendly, professional and courteous demeanour at all times, using open and appropriate body languageu00b7u00a0 To ensure telephone and email etiquette is professional and adhered to at all times, including the answering of calls and emails using the appropriate greeting and sign offu00b7u00a0 To be articulate and pre-empt the needs of clients and visitorsu00b7u00a0 To effectively deliver to all guests, Health and Safety and building information as necessary including evacuation procedure upon arrivalu00b7u00a0 To communicate professionally with residents of the building providing a 5* level of service at all timesu00b7u00a0 To be responsible for the upkeep and cleanliness of your allocated areau00b7u00a0 To efficiently report any maintenance, IT or Health and Safety concerns to the relevant departmentu00b7u00a0 To be the main point of contact within Front of House, answering/referring all requests and queries in an appropriate and timely manneru00b7u00a0 To maintain and actively utilise a portfolio of information to assist with client queries for example, transport, car parking, local amenities, restaurants, hotels etcTo assist in any other reasonable duties as required by your colleagues, managers or clients

Candidate Description

u00b7u00a0 Excellent communication skills and exceptional attention to detailu00b7u00a0 Immaculate personal presentation endorsing the Signature five star imageu00b7u00a0 Proven experience and understanding of an exceptional Customer Service deliveryu00b7u00a0 Previous experience within 5* customer service roleu00b7u00a0 Proven knowledge/experience in technological workplace solutionsu00b7u00a0 Excellent time management and organisational skillsu00b7u00a0 Pro active, flexible and can-do attitudeu00b7u00a0 The ability to handle complaints and difficult situations in a patient, calm and effective manner and escalateu00a0 where appropriateu00b7u00a0 Ability to deal with multiple requests simultaneouslyu00b7u00a0 Computer literate (Word, Excel, PowerPoint, email) and excellent administration skillsu00b7u00a0 Team playerBe innovative, identifying improvements and smarter ways of workingu00a0

Employer Description

Mitie was founded in 1987, Mitie is the UKu2019s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, thereu2019s no limit to what you can achieve if you work for us.Values:Delivering the exceptional, every dayu2022 Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.u2022 Our promise to our people: a place to work where you can thrive and be your best every day.u2022 Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.u2022 Our culture u2013 our core values and how we behave:1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.3. We go the extra mile: whether itu2019s keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.5. Our customersu2019 business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.Behaviours:u2022 Knowledge of relevant proceduresu2022 Level of customer Serviceu2022 Team Playeru2022 Health and safety awareness and knowledgeu2022 CommunicationAt Mitie we know that u2018our diversity makes us strongeru2019. Weu2019re committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right., Itu2019s the little things that count -On top of the usual rewards you'd expect to see from a large company, such as - holidays, pension, tax-free childcare schemes and cycle to work schemes, we also provide many extra benefits to enhance our people'su00a0well-being and enjoyment at work.Note:This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holderu2019s role and/or the needs of the business.For all internal applicants, please note Terms and Conditions are non-transferable