To provide support to the Northern Project Management and Building Consultancy and team, on a daily basis to ensure that their needs and client needs are met at all times. It may be required from time to time to assist other departments within the office. Key Responsibilities
Typing Audio typing, copy typing.
Telephone Fielding incoming calls for the team, dealing with client queries, taking detailed messages. Booking and organising conference calls.
Diary Management Organising and confirming client meetings along with booking meeting rooms and catering, travel arrangements and hotel accommodation. Generally, the day to day management of team members' diaries.
Business Development Maintenance of the business development database (CRM), co-ordination of pitches, presentations and maintenance of track records, use of Word, Excel, PowerPoint and Adobe Acrobat.
Invoicing Raising invoices, monitoring team billings, including writing to clients, chasing outstanding debts, coding and adding data to the system.
Credit Checks Undertaking company and individual credit checks using Experian.
Team Management Assisting the team by ensuring members follow ISO procedures, and deadlines are met. Attendance and minute taking at internal team meetings and input into those meetings.
Marketing Assistance with co-ordination and management of PR / press / marketing.
Client Liaison Assisting the Head of Department and team in maintaining and developing client relationships.
Reception Covering in the absence of the Receptionist (breaks, holiday cover, sickness, etc).
General Filing, distributing post, franking mail, archiving files and documents, photocopying, scanning documents and report binding.
Microsoft Word, Excel, Powerpoint Express, Outlook, Adobe Acrobat
GCSEs - Maths and English language minimum C grade or equivalent
Secretarial or administration NVQ/Diploma/or equivalent
RSA Word processing/typing/or equivalent
Good presentation (greeting of clients)
Clear speaking voice (telephone liaison with clients)
Property experience an advantage but not essential for the right person
Experience of working with internal and external clients
Experience of working in a corporate office environment
Experience of working in a fast-paced team
Team player - makes time to support juniors and colleagues in their work, and takes an interest in understanding the business
Proactive approach - always looking at ways to assist the team in working more efficiently
Keen to learn new skills, particularly internal systems bespoke to CBRE
CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry's top brand by the Lipsey Company for 19 consecutive years and has been named one of Fortune's "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. CBRE offers a range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.
CBRE advises on more commercial property than any other adviser across the United Kingdom with offices in Aberdeen, Birmingham, Bristol, Edinburgh, Glasgow, Jersey, Leeds, Liverpool, Manchester, and Southampton. Beware of fraud agents! do not pay money to get a job