Oracle/EPOS Product Specialist- Application Operations

Job Description

The Oracle/ePos Product Specialist's role is central in the delivery of a quality service to our internal and external customers. In this varied and exciting role, you will be the internal SME responsible for the Oracle/ePos landscape working in an environment of over 200 applications, multiple vendors and internal IT teams. This position will form an integral part of the Application Operations team, responsible for technical ownership, support and optimisation of the Oracle/ePos solutions. Reports to: Technical Team Manager - Application Operations, Work across all technology teams to understand the impact to operations of new and existing solutions pertaining to key products

• Drive the delivery of Oracle Retail/ePos by working closely with the programme teams

• Participate in incident resolution pertaining to your area of expertise

• Guidance and governance for vendors, using your technical knowledge and expertise to influence and aid project governance and decision making

• Describing the structure, characteristics, behaviour, and other aspects of implementation and Oracle/ePos to wider programme stakeholders.

• Champion best practice in application Oracle/ePos within the organisation

  Governance

• Govern the delivery of services from an Oracle/ePos perspective

• Define Oracle/ePos standards to which the delivery teams need to adhere

• QA delivery of services against defined Oracle/ePos standards

• Impact assess changes to the Oracle/ePos solutions

• Attend governance meetings

• Responsible for assuring Oracle/ePos changes through the change management process

• Provide input into the business continuity planning

  Technical

• Provide technical guidance to the wider Technology team to improve the overall effectiveness of the services we deliver including active knowledge sharing

• Provide technical leadership and input into the resolution of all Oracle/ePos related priority incidents and problems

• Manage communication in a pro-active manner with stakeholders who require the technical know-how

• Provide technical ownership of the Oracle/ePos landscape

• Escalation point for product specific issues

• Communicate the impact of emerging technologies on the business

• Identify innovative solutions that enable optimisation of business process, cost and/or time

• Review all RFCs and changes pertaining to the Oracle/ePos landscape as part of Primark's Change Control process

• Support technical teams during Incident and Problem management activities

• Manage risk identification and risk mitigation strategies associated with the architecture

Candidate Description

The Oracle/ePos Specialist will have a strong technical background and experience with Oracle Financials and/or Retail (and/or ePos solutions) Working closely with the application support team and the wider Technology team they will be responsible for the maintenance and optimisation of the Oracle/ePos landscape across the business. They will be responsible for identifying, designing and delivering related Oracle/ePos strategies and solutions. As a product Specialist, they will provide technical assistance and direction to the wider team, ensuring that all technologies work effectively together. They will maintain the end-to-end architecture constantly looking at ways to improve or optimise.,

• Excellent communication skills (written and verbal)

• Good understanding of core support processes

• Existing relationship with Oracle/ePos vendor desirable

• Team player with demonstrable ownership of issues and ability to escalate when necessary

• Flexibility when it comes to supporting new technologies and a fast learner

• Proficient in creating and maintaining documentation with attention to detail

• Excellent problem solving skills

• Highly motivated and supportive/team player with a strong service ethic