2 days ago
To accurately roster all officers ensuring sufficient cover for holidays, sickness, absence ensuring service levels agreed are attained at all times.
To provide cover for the on-call roster responding to any missed book on/missed checking calls/absenteeism using the branch escalation procedure to report any problems.
To provide operational support to the Area and Branch Managers by assisting in the development of the branch through maintenance of records contracts, IT systems and general office duties.
To be the first point of contact for security personnel queries.
To update and maintain customer information as required.
Ensure all personnel have undertaken the appropriate training and have been issued with an SIA licence or LDN to meet industry requirements in order to be deployed.
Ensure that all rostering is accurate in order to ensure minimal pay queries, no dropped shifts and that accurate invoices may be produced and despatched within required timescales.
Assist in the management of all direct and indirect costs to ensure these match the requirements for the effective operation of the Branches relating to the deployment of officers including expenses
Ensure accuracy of all operational data; and regularly review and report on progress, highlighting any risk of significant variances as they arise, taking action where needed
To help build, develop, lead and retain a team of Officers and Supervisors that believe and demonstrate through their work
* Ensuring understanding and demonstrable implementation of the Values of Integrity; Vigilance and Helpfulness
To assist with adequate and appropriate training, and ensure that any necessary advice and support is provided to make the team successful.
Active steps to maintain communication; recognize achievement and develop the Securitas Community
Assist in the recruitment and succession planning to ensure that the Branch has the capability to deliver consistently high levels of service.
To be aware of, and (with the assistance of support functions) ensure all staff and officers in the Branch comply with, all aspects of Securitas Policy and relevant legal and regulatory requirements; and can demonstrate appropriate levels of control.
To actively participate and support the development of the Branches through Involvement in the development of the Securitas strategy through involvement with Company and Area initiatives and projects Support to other Branches and support functions by sharing best practice
Any other duties as directed by the Area Manager.
What you will bring to be Operations Support:
SIA Frontline Licence
Ability to work shift patterns overnights and weekends
Right to Work in the UK
Must have a full clean driving licence
Good standard IT skills
Able to evidence strong customer service skills
Ability to work under own initiative
Customer service experience
Good organisational skills
Ability to prioritise Strong written and verbal communication, Our values are the foundation of our operations and the corporate culture is built on these values that help to shape a long-term, financially successful enterprise by creating value for customers, employees, and shareholders. They are summarized in three words: Integrity, Vigilance, and Helpfulness.
Here at Securitas we guard and protect a variety of clients across the globe, these range from banks, retail chains, and leisure venues through to corporate offices. Our employees play an integral role in making people feel safe. Securitas is encouraging and empowering diversity & inclusion in the workplace and has been recognised with both UK SuperBrand and UK Top Employer awards since 2019., With our roots dating back to 1934, Securitas is one of the largest security service organizations in the world, we have around 150,000 clients, of which 150 are globally listed companies. We specialize in protecting corporate organizations, small to medium-sized businesses, and the public so a successful applicant will join an industry leader with over 370,000 employees, of which 9,500 are in the UK.
We are a company where you can develop your Security career, with access to training and the ability to gain professionally recognised qualifications so you can grow in confidence and take on more responsibility.
Leading the way for equality, we believe equality in the workplace has never been more relevant or important than it is today.
We are proud to be an equal opportunities employer. We're creating a culture where our people are empowered to be the best they can be at home and at work, and where equality is for everyone.
Diverse talents and skills, we believe diverse organisations perform better. So, we make great use of our people's diverse talents and skills so that our clients and our local communities benefit too.
We believe in the power of a workplace that's truly inclusive. This is a Workplace where all LGBT employees are accepted without exception.
If you want to know more about why Securitas is the world's leading security group, and our continuing work in the diversity & inclusion space, simply visit: www.securitas.uk.com/en-GB/
Join the Securitas Team today!