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Operations Support Analyst

Job Title: Operations Support Analyst
Contract Type: Permanent
Location: London
Salary: Not Specified
Reference: 107242
Job Published: February 26, 2021 11:53

Job Description

Job Description

Here at Serco we're helping the UK Government address the challenges posed by Coronavirus - and to actively support them in combating the spread of the disease we're now recruiting for an Operations Support Analyst to support the vital testing programme in the London and surrounding area.

Reporting to the Contract Director, this role will see you lead in developing requested ad-hoc reports in response to business requirements within an agreed SLA, including the use and/or development of an Exel tracker to ensure they are properly managed.

You will be responsible for the production of daily, weekly and monthly operational reports for performance, capacity and fututre mobilisation of Test Sites, deliver agreed regular Management Information that drives the organisation's strategy and decision making, support the Contract Director and Head of Operations and Plans in working with DHSC and lead in administrative support tasks and ad-hoc project requirements.

The role also demands regular communication with Site and Regional Managers to ensure complete and detailed capture oif requirements for the Operations and Plans Team.

Candidate Description

To be successful in this role, you must have strong communication and interpersonal skills, proficient in the use of Microsoft Exel and Office tools, and able to work effectively on your own.

We are keen to hear from candidates with solid experience within a similar role from a fast paced operational environment.

Please ensure your CV reflects your experience in managing and producing detailed operational reports to be considered.

Lastly, this role is exempt from the Rehabilitation of Offenders Act 1974 and all offers of employment are subject to security clearance checks and approval by the Home Office.

Why Serco

Meaningful and vital work: The testing roles are vital in protecting our employees and those entrusted to our care from harm; and ultimately helping to stop the spread of the virus.

A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways in this completely new team.

Great people: As well as care for prisoners we also care for and support one another. We are a motivated team who will encourage you and help you to succeed., Serco supports fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required).

Employer Description

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.