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Operations Supervisor - Same Day

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    Not Specified

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  • Published:

    about 20 hours ago

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Job Description

responsible for internal and external customer experience, employee engagement, customer and driver retention, managing operational costs and productivity, whilst ensuring compliance with regulations and all relevant FedEx policies and procedures. In addition to your operational responsibility you will also be responsible for leading, motivating, developing and empowering your direct team, through effective communication, regular performance feedback and team building. You will have strong people management skills and a proven track record of successfully leading a team. Other responsibilities will also include: Direct management and accountability for the operational performance including managing operational costs and identifying cost efficiency opportunities where possible Manage a team of circa 10 Operators within your Regional Operating Centre Manage the end-to-end sub-contractor engagement process. Ensure the quality of our service provided meets or exceeds the divisional targets

Employer Description

maintaining the most efficient and cost effective utilisation of resources. Support the Manager - Same Day Operations, with new projects. Plan and organise resources to achieve successful implementation of continuous improvement projects Ensure correct implementation of new and existing structures, policies and processes. Monitor on a weekly, monthly and quarterly basis the location key performance indicators and take corrective actions when targets are not achieved. Work with cross-functional colleagues to ensure that processes are consistently applied and refined to improve the customer experience. Attend monthly performance reviews with the Manager - Same Day Operations, to identify areas for improvement and agree action plans accordingly. To be considered for this role you will have: Working knowledge of the Same Day operation Experience of operating in the Same Day environment Strong people management skills Proven track record of personal development Experience of managing suppliers (companies and sole traders) Strong knowledge of FedEx operational processes and systems Aptitude to communicate at all levels across the FedEx business Proven problem solving skills Ability to build relationships and influence operational change and service improvement FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all Our Company FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding. Our Philosophy The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company. Our Culture Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970's. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today's global marketplace.