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Operations Manager

  • Location


  • Sector:

    Business services

  • Job type:


  • Salary:

    £25000 - £30000

  • Job ref:


  • Published:

    about 1 month ago

  • Expiry date:


  • Client:

    Serco Group Plc

Job Description

We are currently recruiting for an experienced Operations Manager to provide strong leadership across the whole operations teams in order to deliver key objectives and ensure the very highest standards of customer service across the range of services.

This role will see you support the management team in building and maintaining positive working relationships with on-site partners, neighbours and key customers, provide information, instruction, induction and training to operational and front-line staff, undertake regular individual and operational team briefings, conduct appraisals and produce personal development plans and team objectives, manage a comprehensive traiing matrix plan and program to ensure all necessary qualifications remain valid and to ensure personal development for yourself and the wider team and undertake disciplinary/grievance investigations and chair hearings as required.

Another aspect of this role will be to assist in the preparation of the Centre's annual budgets and business plans, prepare for approval relevant sections of the monthly management report in line with contractual requirements, ensure the operational team is complying with statutory and company processes in relation to Health and Safety and workng towards key objectives such as Quest registration, Hospitality Assured and continuous improvement plans and develop, implement and review the environmental and energy reduction action plan in support of the Carbon Policy.

In addition to this, you will ensure that technical aspects of the building are controlled and that planned preventative maintenance is carried out, liaise and meet regularly with sub-contractors to ensure contract compliance and provide cover for Duty Management where required.

Candidate Description

First and foremost, you should be an experienced Operations Manager or Senior Duty Manager from a leisure or hospitality background with a good understanding of Quest accreditation and be flexible to work shifts where necessary.

To be successful in this role you should have a good working knowledge of Health and Safety at Work legislation and hold a valid NPLQ qualification.

It is essential that you have excellent communication and customer service skills, with the ability to organise, coordinate and manage staff members and contractors across the facilities and sites, exceptional organisational skills and strong IT, report writing and presentations skills.

The successful candidate will have experience of monitoring and reporting on outcomes and outputs, be motivational and enthusiastic, show initiative in the delivery of development plans and be able to work with a wide range of abilities and skills.

Employer Description

Stoke Mandeville Stadium boasts state of the art leisure facilities, newly refurbished hotel accomodation in our Olympic Lodge Hotel, Athletics arena, swimming pool, Indoor Bowls Centre and meeting and conference space within our Olympic Village. Ideally situated in the heart of Buckinghamshire, we are proud to offer access to inclusive sports at all levels and exceptional athlete training facilities, earning us worldwide recognition as the Home of Wheelchair Sport and the Birthplace of the Paralympics., Why Serco

Meaningful and vital work: Working within Leisure at Serco means that you'll play a critical role in ensuring that the communities we serve receive exceptional service and you'll help to provide our local communities with a safe and fun environment to stay healthy and connected to others.

A world of opportunity: It takes a diverse team to support our Leisure business and we're big on internal progression. So, whether you specialise your skills, undertake additional training or progress into senior management you'll find all the opportunity you need to evolve your career.

Great people: Our staff are dedicated to providing the best possible service for our customers and we welcome those who take similar pride in their work.