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Operations Director

Operations Director

Job Title: Operations Director
Contract Type: Permanent
Location: London
Salary: Not Specified
Reference: 9677251990
Job Published: June 19, 2021 12:52

Job Description

Job Description

Role Purpose: To lead and motivate a team to successfully deliver business objectives. To demonstrate a level of profile with the client and other stakeholders, commensurate with the seniority of the role. To be accountable for all aspects of the business plan and budgeting process for the region/s of responsibility, to ensure the achievement of profit targets and level of service required.

Key Responsibilities


  • Ensure cohesive management of a remote team, whilst creating and maintaining a high performance culture

  • Providing training and development opportunities for the team, specifically field coaching, to enable them to maximise their performance and be empowered to take ownership for decision making

  • Identify and implement plans to ensure the development of the team, including succession planning and training activities

  • Coach and mentor the team to ensure that they operate at the required level of competence

  • Conduct regular performance reviews with the team, to include setting and reviewing of objectives and development plans. Where relevant, ensure performance management process is implemented in a timely manner.

  • Recruit and select employees to ensure that the team structure and capability meets the current and future needs and the achievement of budget and business plan targets.

  • Ensure adherence to policies, processes and procedures across the region/s

  • Successfully manage the TUPE of employees in and out of the business in conjunction with HR and surveying colleagues

  • Act as a point of escalation for the people issues within the region/s, report and take steps to address any apparent trends

  • Develop and nurture a positive team working environment with Asset Services colleagues. Advise and regularly update relevant Asset Services colleagues with regards to general team performance, recruitment challenges and developing issues etc.


  • Develop successful working relationships with key stakeholders, providing support and guidance on the development of the region/s

  • Create and implement a business plan for the region/s in line with the overall business strategy

  • Ensure the team maintains high visibility with clients to enhance the region/s position through the creation of appropriate business development plans for each property

  • Ensure all budgets are set accurately, reviewed on an ongoing basis and delivered on target

  • Promptly negotiate and agree fee requests in line with the company policy

  • Explore opportunities to enable region/s to provide superior service to the clients e.g. consistent high level of tenant liaison visible

  • Explore and generate new business opportunities/channels within the market place to ensure an increase in the commercial performance of the region/s

  • Build and maintain a successful working partnership with Asset Services colleagues in order to support the achievement of their commercial targets

  • Manage employee costs within the region/s

    Quality Control

  • Actively assess where the changes to the processes and procedures can be implemented to create an improvement in general management whilst ensuring a single way of working is adapted across the region/s

  • Successfully manage the operational transition of client/properties in and out of the business in conjunction with surveying colleagues, Central Support Team and Transition Management

  • Provide Technical support specialist input for Facilities Management centred operations

  • Act as direct liaison with talent management and training colleagues, providing support, training and experience to colleagues in the FM business

  • Act as a point of escalation for operational issues within the region/s and report and take steps to address any apparent trends


  • Ensure full compliance of all Health, Safety and Environment policies and adherence to corporate and legal responsibilities

  • Ensure appropriate contracts are in place, monitored and reviewed for all properties regarding services provided by third parties

  • Ensure the team is competent in the use of P2P(electronic invoicing system) and Meridian (Health and Safety monitoring tool), consistently review outputs from both systems to verify that the team targets are being achieved

  • Take active steps to ensure all financial management processes are adhered to, e.g. service charge, electronic invoicing, expenses, petty cash etc.

Candidate Description

  • Proven track record of leading, developing and effectively managing a team preferably within a facilities management sector in a senior role

  • Experience of delivering financial targets

  • Proven ability to understand and interpret the local market environment and formulate business development plans in terms of identifying new business opportunities accordingly

  • Previous experience of working with a variety of stakeholders to deliver service excellence and meet all business objectives

  • Leadership qualities that will also develop talent

  • Business Acumen

  • Commercial Awareness

  • Analytical Thinking

  • Customer Focused

  • Client Focused, particularly around developing relationships and inspiring confidence

  • Decision Making

  • Motivational

  • People Development and mentoring

  • Planning and Organising

  • Results Focused

  • Team Player

  • London/South based. Travel, nationally, would be required on occasion, with occasional overnight stays

Employer Description

CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking #128 in 2020. It has been named one of Fortune's "Most Admired Companies" for seven years in a row, including being ranked number one in the real estate sector in 2020.

CBRE offers a broad range of integrated services, including transaction and project management; property and facilities management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.

CBRE advises on more commercial property than any other adviser and across the United Kingdom with offices in Aberdeen, Birmingham, Bristol, Edinburgh, Glasgow, Jersey, Leeds, Liverpool, Manchester, and Southampton.