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Operations Centre Manager

  • Location

    Milton Keynes

  • Sector:

    Security / Fire / Police

  • Job type:


  • Salary:


  • Job ref:


  • Published:

    about 17 hours ago

  • Expiry date:


  • Client:


Job Description

Do you thrive in delivering operational excellence by leading an engaged and high performing team? Are you looking for a role where you can take control of the business plan and the P&L and drive sales and efficiencies? Here at Securitas, we guard and protect a variety of clients across the globe, these range from banks, retail chains, and leisure venues through to corporate offices. This role is responsible for various locations in the UK and on that basis, can work from anywhere nationally. Securitas is encouraging and empowering diversity & inclusion in the workplace and has been recognised with both UK SuperBrand and UK Top Employer awards for 2019/20/21. This role is instrumental for delivery of operational excellence in our UK Securias Operations Centre. Responsible for delivering excellent service to both internal and external customers. Achieving your business objectives through operting efficiently and expanding the portfolio of services being delivered You will be leading a team of Call Handlers through your management team, managing performance of the Operations Centre through data, feedback and service levels. Growing the provision through acquiring new customer,s expanding existing contracts and minimising contract reductions and losses. How you will make an impact as a Security Operations Centre Manager: You will + Developing the Securitas Operations Centre service provision for customers and constantly improving and building on the service provision + Providing excellent service to internal customers, analysing performance and reporting back to the areas to improve the overall company performance + Ensuring adequate and appropriate training, advice and support is provided to make the team successful. + Managing & motivating the shift supervisors to ensure delegation and task management across the shift teams is consistent and to a high quality. Director | Leadership | Account Management | Customer | Operations | Operations Director | Strategic | Management | Negotiation | Project Management | Client Relationship Management | Compliance | Commercial Acumen | Account Management | call centre | contact centre Essential Skills What you will bring to be a Director of Operations: + Experience of a control room, contact centre or operations centre + Exceptional relationship building skills + Operational focus and excellence + Experience of creating a client centric culture across a large team + A thorough understanding of the security industry and associated British Standards which will enable you to deliver compliance throughout the portfolio About Company Securitas Benefits: + Paid holiday, company pension and life assurance scheme + Discounted gym membership + Wellness advice and support + Cycle to Work Scheme + Workplace ISA + Car lease and new car purchasing schemes + Employee discounts and cashback savings across hundreds of your favourite high street brands, online shopping, holidays, and days out. + City & Guilds accredited training program for professional and personal development + Support to gain your SIA license Our values are the foundation of our operations and the corporate culture is built on these values that help to shape a long-term, financially successful enterprise by creating value for customers, employees, and shareholders. They are summarized in three words: Integrity, Vigilance, and Helpfulness. With our roots dating back to 1934, Securitas is one of the largest security service organizations in the world, we have around 150,000 clients, of which 150 are globally listed companies. We specialize in protecting corporate organizations, small to medium-sized businesses, and the public so a successful applicant will join an industry leader with over 370,000 employees, of which 9,500 are in the UK. We are a company where you can develop your Security career, with access to training and the ability to gain professionally recognised qualifications so you can grow in confidence and take on more responsibility. Join the Securitas Team today!