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Online Assistant

Job Title: Online Assistant
Location: Worcester
Industry:
Salary: £19344
Reference: 20001EB7
Job Published: October 14, 2020 00:02

Job Description

Job Description

Like making people's lives easier? Then you'll love completing our customers' online orders, as one of our Online Assistants. This is a hands-on job where you'll make things happen at pace. Plus, you'll be on our all-new Winning Team, where you can really be the difference.

Simply, it will be down to you to ensure that every customer order runs as smoothly and easily as possible, whether you're working behind the scenes or picking the products on the shop floor. From the second our shoppers click the order button on our website, to the moment their shopping is loaded onto our delivery vehicles, you'll take pride in creating the Sainsbury's experiences that really wow our customers, making sure they keep clicking back to us.

As an Online Assistant your role could be on the shop floor, picking our customers' orders and taking real care in selecting the best quality produce, as if you were shopping for yourself. Putting each order together, you'll give customers exactly what they've asked for. And if we've sold out of anything, you'll choose a replacement that's the closest match to ensure our customers are never disappointed.

Or, you could take on one of our more general roles, getting savvy with the various tech systems we use to make sure all our online orders arrive on time and in great condition. You'll be speaking to customers over the phone, putting the orders through the tills, and even working with our Online Drivers to load their vans so they're ready to deliver to our customers, working and winning as one team.

Whichever area you're working in, crucially like us, you believe in doing the right thing for customers, every time. So, you'll take plenty of pride in doing these important jobs well. A keen attention to detail and passion for great customer service is really important. You'll be open to learning how to operate new technology and comfortable using our handsets on the job, too. You'll also need to be comfortable lifting and moving shopping containers weighing up to 15kg.

There are lots of great benefits to being on our Winning Team, including