2 days ago
We have a fantastic opportunity to join our team at our prestigious client site based in Reading, but also covering multiple site across the south of England and Wales.Taking personal responsibility for managing and working closely with the extended team in the operation and administration of day to day workplace services. To ensure all related workplace services perform in accordance with the agreed specifications and service agreements whilst maintaining a clean, safe and productive working/business environment for clients and customers.The job holder must be able to think and respond quickly to any given situation and therefore will be expected to demonstrate a common sense approach, customer service skills, flexibility and an understanding of the firmu2019s business needs.Main ResponsibilitiesWork collaboratively within the One Team to ensure the office services operate as expected on a day to day basis whilst adopting a proactive and 'hands onu2019 approachEnsure the business team follows the Firmu2019s Security Policy in locally managing access to the office and adherence to clear desk policyEnsure office reporting is carried out in a timely manner and mandated daily or regular checks are carried outActing as a key point of contact for all staff who request the services provided or enquire about anything to do with facilities or the office in generalHave a full understanding of the front and back of house activities, working as part of the team and undertaking these duties on a day to day basis.Maintaining the general quality feel of the office by liaison with the appropriate support functions and by regularly walking the floors to ensure standards are maintainedOrganising travel and accommodate, if required, for covering other sitesOffice ServicesDealing appropriately with all mail and packages delivered to the office.Provide courier booking services to the office.Records management, manage the onsite client files similar to a library lending serviceReprographics related requests such as printing, laminating, wire binding and scanningPerforming regular clear desk sweepsUpdate, implement and adhere to the firmu2019s security procedures.Monitor and report any faults with our clientu2019s access system to the system provider and escort/assist the contractors as required whilst in the office.Prepare, sort and distribute internal information e.g. audit and notice board information.Other / general duties:Performing any ad-hoc "event-driven" duties as and when appropriate.Developing and maintaining an awareness of staff and their needs.Liaison and follow-up with appropriate contacts on the resolution of problems (e.g. cleaners, vending, etc), escalating unresolved problems where necessaryAssistance with fire and bomb evacuation proceduresProvide a focal point for the wide range of support services on practice (internal) floors and should be seen by floor occupants as a customer focused and a u201cfixeru201d.Develop good relationships with staff, partners and other service partners to ensure the optimum service provision whilst providing an interface to all services.Maintain the integrity of the firm's security u2013 liaise with on floor risk managers to secure compliance and adherence to client confidentialityGeneral upkeep of the floor - Be proactive in the identification and resolution of problems identified during floor walks and discussion with users.Be knowledgeable in regard to when partners / staff may approach with a question relating to our services u201chow do I"
The ability to build relationships with customers and communicate effectively at all levelsThe ability to demonstrate a customer focused and "Can do" attitude with clarity of vision, sound judgement and good priority skills are fundamental requirementsA basic knowledge in the use of AV equipment and Video Conferencing and ability to arrange appropriate technical assistance as and when requiredTo be proactive, self-motivated and understand the parameters of the role and refer issues upwardsStrong technical ability and proven IT skillsExcellent prioritisation, time management and organisation skillsProven delivery of accurate and thorough workProven reliability in customer service and problem-solving skillsGood communication skills (verbal and written) with the ability to liaise confidently and professionally at all levelsStrong influencing and team working skills, able to build and maintain trusting relationships with both colleagues and clients promoting and embracing changeClient focused u2013 must be professional, friendly, proactive, enthusiastic, flexible and always demonstrate an excellent customer service attitudeFollow instruction effectively asking for clarification as necessaryStrong attention to detail u2013 provides a high standard of work to the clientu2019s satisfaction.u00a0 Take care when completing work assignments and ensure the quality is always highYou will ideally have prior work experience (from an administrative background within a corporate or professional services environment)
Experience in client service delivery would be an advantage.Salary banding u00a319,760 per annumDue to high levels of applicantsu00a0only shortlisted candidates will be contacted.
Mitie was founded in 1987, Mitie is the UKu2019s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, thereu2019s no limit to what you can achieve if you work for us.Values:Delivering the exceptional, every dayu2022u00a0Our purpose:u00a0our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.u2022u00a0Our promiseu00a0to our people:u00a0a place to work where you can thrive and be your best every day.u2022u00a0Our promise to our customers:u00a0a trusted partner creating exceptional environments for your customers and people, adding value every day.u2022u00a0Our culture u2013 our core values and how we behave