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Night Controller £10,00 p/h

  • Location

    Northampton

  • Sector:

    Facility / Cleaning

  • Job type:

    Permanent

  • Salary:

    £20800

  • Job ref:

    REF22467B

  • Published:

    1 day ago

  • Expiry date:

    2026-01-15

  • Client:

    Mitie

Job Description

The security officer role plays an integral part in ensuring that consistently high standards of security, safety and customer care are always delivered to the Grosvenor Shopping Centre.

In the Mitie's security service line, we strive to achieve quality in everything we do. This means ensuring that we continue to offer innovative services to our clients which positively contribute to providing a safe environment for customers, visitors, contractors, and colleagues.

Common Security Team Objectives are to:

· maintain and where possible enhance the security and safety of our customers, their staff, visitors, contractors and working colleagues.

· protect the assets of the customer by following site procedures and being aware of best practice of manned guarding techniques/processes.

· ensure the security and safety of the facility.

· effectively organise and manage workloads as required without compromising the quality of the service provision.

· respond to emergencies and assist with the evacuation and searching of the facility by following all requirements of the site Emergency Response plan

· To fully embrace the Centres BOLD values. Belong, Ownership, Lead and Deliver.

MAIN DUTIES & RESPONSIBILITIES

· Attend meetings as required and provide reports and recommendations on the activities of the security operation.

· Be committed to health & safety and ensure that you are familiar with all customer and Mitie's health & safety policies and procedures. Police and encourage observance with all site security & safety policies, in particular ensuring that the health & safety, access control, key control, and site smoking policies are observed and enforced.

· Perform at the start/end of each tour of duty verification checks of all the security equipment located within the areas of work ensuring that all systems are fully operational and where they are not, initiate corrective action.

· Respond to all incidents in a timely and effective manner by managing the activities of all affected persons, aimed at all times to safeguard the assets of the customer, following any incident, complete an incident report as soon as practicable.

· Maintain all required records as directed by line management to ensure that full transparency of events and their handling is possible.

· Act responsibly when receiving and holding all site keys.

· As required, undertake necessary entry, and exit searches at the designated access/egress points in times of heightened security states of alert.

· Manage a polite and effective meet and greet service to all staff, customers and visitors of The Grosvenor Shopping Centre whilst strictly observing access control procedures.

· Report building/equipment fault reports where appropriate escalating to the account manager where necessary - this may necessitate additional support calls being logged with PCC.

· At the start/end of each tour of duty ensure that the prescribed unlock/lockdown procedures are conducted correctly

· Undertake all necessary patrols.

· Prevent unauthorised access to the site challenging those believed to be unauthorised trespassers and assist visitors around the site.

· Follow assignment instructions.

· Follow any such reasonable instruction as issued by Senior Line Management.

· Operation and control of security monitoring CCTV, building fire and intruder alarm systems.

· flexibility to work Days, Nights, Weekends and Bank Holidays etc.

Qualifications

· Answer alarms and investigate disturbances.

· Control of visitors: ensure visitor, contractors and drivers are signed in/out and directed to the reception or contractor office to await host. Contact host upon visitor arrival.

· Assist with the 'induction of visitors' where practicable (non-peak times)

· Produce emergency roll call report.

· Produce and check on site presence report prior to site lock up - investigate and report any anomalies.

· Receipt of inbound and deliveries - cross check documentation with delivery driver and liaise with Operations.

· Give clear instructions to direct traffic and HGV's to the appropriate location on site

· Keep pedestrian walkways and car parking areas hazard free including adverse weather conditions.

· Call police or fire departments in cases of emergency, such as fire or presence of unauthorised persons.

· Answer telephone calls, take messages, and provide information during non-business hours.

Inform local Management team of any potential non-compliance with procedure, standard or regulation

· Liaise and assist with on Site Cleaning team, Maintenance Engineer and Centre Management where appropriate embracing our BOLD values and the one team approach.

To complete reasonable Centre Management requests

Additional Information

· Answer alarms and investigate disturbances.

· Control of visitors: ensure visitor, contractors and drivers are signed in/out and directed to the reception or contractor office to await host. Contact host upon visitor arrival.

· Assist with the 'induction of visitors' where practicable (non-peak times)

· Produce emergency roll call report.

· Produce and check on site presence report prior to site lock up - investigate and report any anomalies.

· Receipt of inbound and deliveries - cross check documentation with delivery driver and liaise with Operations.

· Give clear instructions to direct traffic and HGV's to the appropriate location on site

· Keep pedestrian walkways and car parking areas hazard free including adverse weather conditions.

· Call police or fire departments in cases of emergency, such as fire or presence of unauthorised persons.

· Answer telephone calls, take messages, and provide information during non-business hours.

Inform local Management team of any potential non-compliance with procedure, standard or regulation

· Liaise and assist with on Site Cleaning team, Maintenance Engineer and Centre Management where appropriate embracing our BOLD values and the one team approach.

Candidate Description

  • Knowledge of relevant procedures

  • Level of customer Service

  • Team Player

  • Health and safety awareness and knowledge

  • Communication, To complete reasonable Centre Management requestsGood awareness of health & safety best practice with the ability to undertake dynamic risk assessments, · Good communication skills - written and spoken

    · A knowledge of CCTV operations and intruder alarm systems and operating standards

    · A working knowledge of manned guarding operations best practise standards

    · Problem solver very much solution driven

Employer Description

Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.

Values: Delivering the exceptional, every day

  • Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.

  • Our promise to our people: a place to work where you can thrive and be your best every day.

  • Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.

  • Our culture - our core values and how we behave:

  1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
  2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
  3. We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
  4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
  5. Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do., At Mitie we know that 'our diversity makes us stronger'. We're committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right.