Do you have what it takes to be a National Operations Manager., We have a fantastic opportunity for a National Operations Manager to work with one our most prestigious clients (BAE Systems) on a Permanent basis.
The key puropse to the National Operations Manager role is to advise, support and lead the BAE Management vision in the delivery of operational compliance and their pursuit of Service Excellence whilst adding value to the BAE proposition across the Security, Fire & Safety and Reception Services.
The National Operations Manager will be expected to advise, support and lead the client's vision in the delivery of operational compliance and their pursuit of an excellent client experience while adding value to the client proposition.
Securitas are an internationally successful, protective services and security provider, combining cutting-edge technology with world-class security intelligence and our global network of experts cover every security risk.
As the National Operations Manager you will be expected to provide a central point of contact for senior BAE Systems stakeholders and personnel to ensure a sound platform and management interface regarding strategic communication, financial performance, contract adherence, 'Performance Measure' and reporting via a centralised BI reporting platform. Ensuring compliance with Securitas company procedures, relevant client processes, industry, and statutory requirements.
To contribute to the effectiveness of the Securitas UK team through responsibilities and participation in initiatives that supports the development of the business in the UK., Deliver results from the Account that meet or exceed agreed Business Plans; Budgets and Forecasts through full responsibility for the P&L and effective use of Account Management by:
Ensure regular meetings with customers, assessment of satisfaction and compliance with contractual and SLA requirements.
Capture of additional profitable revenue opportunities where these arise and do not impact core Portfolio service.
Close monitoring and management of all direct costs to maximize efficiency at service levels appropriate to each contract.
Ensure accuracy of all operational and sales management data;
Responsible for the overall contract compliance.
Be a senior POC for BU Heads of Security in line with the services specified within the Supplies Umbrella Agreement.
Build an excellent multi- layered relationship with clients, ensuring that there is an open, honest, proactive, and innovative approach
Ensure all health & safety standards and requirements are fulfilled across all client locations within scope of the contract.
Ensure the Securitas strategy is adopted by the entire Account Team
Ensure that the client is kept up to date with all new industry and Securitas developments and identifies Securitas as a Knowledge leader.
Be a knowledge leader in both Security and Health & Safety, lead and influence the client in this area.
Ensure that the service solution mitigates the clients Risk To as Low as Reasonably Practicable (ALARP).
Ensure that all projects and transition processes are monitored closely to keep to deadlines and operational requirements.
Leading by example and demonstrating Securitas' cultural values of Integrity, Vigilance and Helpfulness.
Promote positive cultural change and implement new methods of working to support continuous improvements, high quality service, and a consistent approach which all enhance the client experience.
Define and share operational guidelines, KPIs and targets with the Account team.
Play a lead role driving the compliance to the training plan and best practice across the account.
Ensure all Account Team staff are trained in mandatory Securitas Group Policies and procedures.
Promote and recognise service excellence within the team.
Build trusted relationships with senior stakeholders and leaders in the business
Understand the industry and market, keeping up to date with industry trends and identifying potential opportunities.
Identify and promote new methods of working through collaboration with other Account Teams throughout Securitas.
Based in the UK
UK Nationality with ability to hold a Security Check (SC)
5 plus years' experience in Account Management
IOSH H&S qualifications
Experience in risk management
Experience of working in a high-risk security environment
Flexible and innovative approach with excellent communication skills
Full driving licence & ability to travel extensively throughout the UK
Experience in managing security operations nationally
Experience of integration technology and driving innovation
Experience of leading culturally diverse teams to achieve a common goal
Experience of working with and developing effective BI dashboards,
Securitas is the leading global security services provider employing more than 370,000 people scanning 58 markets, throughout North America, Australia, Europe, Latin America, Africa, the Middle East and Asia. In the UK, Securitas employs over 10,000 people, providing Protective Services to a wide range of clients from small local businesses, to national and global corporations, and even international airports. Its operational centre in Milton Keynes provides support to the largest mobile fleet in the UK. It also houses the industry first Training and Development Academy with accreditation from City & Guilds. Securitas' focus is on security and its ability to offer real value through its six Protective Services, including Fire and Safety. Unique within the industry, its focused service offering is a key differentiator in all the markets in which it operates. With its global footprint, Securitas is at the forefront of innovation, moving the industry towards predictive security by harnessing 'big data' to provide intelligent, pro-active solutions