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Mobile Services SOC Engineer

Job Title: Mobile Services SOC Engineer
Contract Type: Permanent
Location: Newbury
Salary: Not Specified
Reference: WRT-2021-02-23-6FFAE742370B
Job Published: March 02, 2021 11:54

Job Description

Job Description

Safety Notice: To ensure candidate and employee safety, we are continuing with our virtual hiring and onboarding processes until further notice.

Our network operations teams ensure our customers remain connected to their Vodafone services 24/7, constantly monitoring and enhancing network performance. Be part of Vodafone UK Technology Operations, the team that uses the latest technology and analytics to constantly improve customer experience.

What will you be doing?

The purpose of the UK SOC is to ensure our customers are getting the services and experience they expect from Vodafone. You will be managing customer expectations and driving technology to resolve network problems.

You'll pro-actively monitor the quality of the overall services, and take rapid actions to rectify degradations and outages that affect subscribers. This will include: Mobile Voice services, Mobile data services, Fixed line voice services, Customer behaviours and special event monitoring. The SOC engineer is critical to providing a great customer service. Ensuring all impacting faults are resolved in a timely manner. Minimising impact to our customers. SOC engineer's will also be required to cross train within IP or Transmission network

Candidate Description

  • Experience of working Network Management, Customer Operations or Operations Centre environment within the Managed Services (data or voice), or Telecoms Sector

  • Work under pressure to a high standard in order to resolve high impacting faults efficiently.

  • 1st class ability to resolve complex and unusual problems using a methodical approach to meet deadlines in a timely fashion.

  • Expected to have a high degree of technical expertise in networking, which spans Mobile, Voice and Data and IP networks. Technologies include: Mobile RAN, SIP protocols, SBCs, Packet Core

  • Excellent written and verbal communication skills.

  • Ability to build and maintain strong working relationships at all levels internally and externally.

  • Highly customer focused individual with a clear passion for delivering ahead of customer expectations.

  • Passion to self-develop and learn new skills in other exciting network domains.

  • The successful applicant should have a very high degree of interpersonal skills and be self-motivated, with an extremely high degree of both Customer and Service ethos.

Employer Description

Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do. We are forever challenging, pushing boundaries and discovering innovative ways to connect our customers with their digital societies.

We connect people, businesses, and communities across the globe to create the future. We earn customer loyalty, experiment, learn fast and get it done, together.

Join our journey as we connect for a better future. Ready?, Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.