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Mobile Service Delivery Manager Apply for this job

  • Location

    Cardiff

  • Sector:

    Security / Fire / Police

  • Job type:

    Permanent

  • Salary:

    £27000 - £29000

  • Job ref:

    WRT-2021-08-25-2EB95FE04D05

  • Published:

    1 day ago

  • Expiry date:

    2025-04-19

  • Client:

    Securitas

Job Description

Would you like to help us make the world a safer place, people protecting people?

Here at Securitas we guard and protect a variety of clients across the globe, these range from banks, retail chains, and leisure venues through to corporate offices. Our employees play an integral role in making people feel safe. Securitas is encouraging and empowering diversity & inclusion in the workplace and has been recognised with both UK SuperBrand and UK Top Employer awards for 2019/20 and now 2021.

Enthusiastically support service delivery to the customer by effective manpower and route planning, employee engagement ensuring Customer and Company standards are met through the correct management and retention of Mobile Patrol Officers in line with the client's service level agreements.

This position will Manage the operational excellence of two branches: Swansea and Cardiff

How you will make an impact as a Mobile Service Delivery Manager :

  • Allocation of resources in line with statutory and company standards

  • Ensure all staffing levels meet the agreed service level and that all recruitment is completed in a timely manner and in accordance with company policy and procedure.

  • Recruitment and succession planning through Securitas On-Boarding process

  • Ensure effective training is provided so employees carry out their role to the required standard and to ensure that PSO training is provided including fire extinguisher maintenance,

  • Ensure all assignment instructions/ risk assessments and site documentation is current and in date and fully understood by all employees

  • To assist in the retention of customers ensuring that the level of service provided does not fluctuate and to ensure all target times are met

  • Work to agreed practices relating to Health and Safety and Quality Management

  • Ensure relevant company Key Performance Indicator targets are met on an ongoing basis

  • Undertake quality assurance checks.

  • Management of grievance/disciplinary procedures where necessary

  • Carry out regular site, customer and key audits to understand where improvements can be made

    Mobile |SDM |Service Delivery Manager| Manager |Customer Service Manager | Account Admin Manager | Operations Manager | Quality Assurance Manager

Candidate Description

What you will bring to be a Mobile Service Delivery Manager :

  • SIA licence

  • Full valid UK Driving Licence

  • Right to work in the UK

  • Provide a 5-year checkable history

  • Strong customer service skills

  • Strong written and verbal communication

  • Good standard of IT skills - Microsoft Packages

  • Ability to work under own initiative

  • Customer Service experience

  • Good organisational skills

  • Proactive approach

  • Ability to manage self and own workload,

  • Previous mobile management experience

  • IOSH trained/experience

  • Previous experience of portfolio management

  • Previous experience of Risk Management

  • Ability to work days, nights and weekends, Our values are the foundation of our operations and the corporate culture is built on these values that help to shape a long-term, financially successful enterprise by creating value for customers, employees, and shareholders. They are summarized in three words: Integrity, Vigilance, and Helpfulness.

Employer Description

With our roots dating back to 1934, Securitas is one of the largest security service organizations in the world, we have around 150,000 clients, of which 150 are globally listed companies. We specialize in protecting corporate organizations, small to medium-sized businesses, and the public so a successful applicant will join an industry leader with over 370,000 employees, of which 9,500 are in the UK.

We are a company where you can develop your Security career, with access to training and the ability to gain professionally recognised qualifications so you can grow in confidence and take on more responsibility.

Leading the way for equality, we believe equality in the workplace has never been more relevant or important than it is today.

Equal opportunities, we are proud to be an equal opportunities employer. We're creating a culture where our people are empowered to be the best they can be at home and at work, and where equality is for everyone.

Diverse talents and skills, we believe diverse organisations perform better. So, we make great use of our people's diverse talents and skills so that our clients and our local communities benefit too.

We believe in the power of a workplace that's truly inclusive. This is a Workplace where all LGBT employees are accepted without exception.

If you want to know more about why Securitas is the world's leading security group, and our continuing work in the diversity & inclusion space, simply visit: www.securitas.uk.com/en-GB/

Join the Securitas Team today!