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Mitie Switchboard Operative

Job Title: Mitie Switchboard Operative
Contract Type: Permanent
Location: Stretford
Salary: Not Specified
Reference: WRT-2021-02-12-9AF1BE0DD12A
Job Published: February 25, 2021 11:54

Job Description

Job Description

  • To represent MITIE in a proficient, professional and personal manner at all times + Answer all calls in a timely manner using the correct MITIE greeting + To transfer all calls in an efficient, professional and personal manner + Directing calls efficiently as well as effectively ensuring an exceptional memorable experience; To accurately take and forward messages as appropriate + Establish and maintain excellent customer/client relationships with key contacts assisting with reasonable requests as necessary + Handle complaints and difficult situations in a patient, calm and effective way + To attend all training which is relevant to the role + To comply with Signature standards for absence and reporting + Support Emergency Evacuation procedures + To support the management of site facilities, monitoring all standards of cleanliness and surroundings throughout the office + Carry out basic administration tasks as required + To support the review of procedures and processes + Ensure that performance is compliant with agreed SLA + Use computer as an effective communication tool, inputting data as requested into excel and word documents + Ability to identify and escalate building maintenance issues/hazard perception + To ensure you are immaculately dressed in uniform and adhere to Signature grooming standards + To portray a friendly, professional and courteous demeanour at all times, using open and appropriate body language + To ensure telephone and email etiquette is professional and adhered to at all times, including the answering of calls and emails using the appropriate greeting and sign off + To be responsible for the upkeep and cleanliness of your allocated area + To efficiently report any maintenance, IT or Health and Safety concerns to the relevant department + To assist in any other reasonable duties as required by your Manager

Candidate Description

· Excellent communication skills and exceptional attention to detail

· Immaculate personal presentation endorsing the Signature five star image

· Proven experience and understanding of an exceptional Customer Service delivery

· Previous experience within 5* customer service role

· Proven knowledge/experience in technological workplace solutions

· Excellent time management and organisational skills

· Pro active, flexible and can-do attitude

· Ability to build positive relations with colleagues, guests and clients

· Able to work off their own initiative and with minimal direction

Strong team player with a commitment to support their colleagues

This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.