This role is accountable for the communications and engagement of Products & Services employees across the Vodafone footprint. The team is accountable for the overall communications messages and linking with central themes (e.g., Vodafone Spirit) and service lines specific requirements The success of the role is measured through employee engagement and stakeholder feedback, as well as key communications KPI's, Creating and executing the P&S communications strategy, including effective use of multiple communications channels and creation of consistent and impactful messaging/themes.
Raise the profile of P&S products and portfolio, both within P&S and across Vodafone
Ensuring clear understanding of the P&S vision and purpose across all P&S employees
Deliver effective campaigns linked to the P&S strategy and building on key messages. Campaigns should create excitement around the P&S journey and our achievements on key milestones (e.g., product launches, customer/revenue base thresholds, etc.)
Ensure two-way engagement, not just one-way communications
Multi-channel joined up communications approach
Working with P&S Customer insights/data teams to better share and communicate key insights about our customers.
Bringing create ways to engage P&S employees on new innovation topics (e.g., AR/VR, Bitcoin).
Managing global and local events (physical and digital), measuring impact and improving feedback scores
Providing support to P&S Director with all the required materials, organisation and meeting arrangement to effectively communicate with employees and key stakeholders
Ensure high quality of all communications
Support the change and transformations teams in delivering the correct culture, Design and delivery of the communications strategy ensuring it supports the overall P&S strategy
Ensure two-way communications and engagement, developing the P&S culture
Multi-channel communications, ensuring consistency, accuracy and high quality. Overall ownership of campaigns and content.
Develop high quality marketing materials to support P&S communications, as well as the P&S director
Deliver all required events for P&S, including links to the wider Vodafone strategy and corporate initiatives
Experience in designing and delivering multi-channel communications strategies
Ability to work with multiple stakeholders and bring together several requirements into a single strategy
Organisation and programme management of the execution of the communications strategy
Experience of complex organisations and communications at all levels of the organisation
Creative thinker good at solving complex problems and communicating in simple language Must have technical / professional qualifications:
University Graduate with Professional or Master qualification
6 Years+ post qualification experience in a business/product environment
Experience in producing effective communications / engagement strategies
Experience of modern communications tools to maximise impact
At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.