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M&E Manager

  • Location


  • Sector:

    Trade / Retail

  • Job type:


  • Salary:

    Not Specified

  • Job ref:

    33372, 4Sight

  • Published:

    about 1 month ago

  • Expiry date:


  • Client:


Job Description

· Line Management responsibility for the Engineering Team

· Responsible for overseeing and managing all aspects of HR and recruitment pertaining to the Engineering Team Employees and Vacancies

· Ensuring that SLAs and KPIs are achieved for operational delivery for both Reactive and Planned Maintenance activities

· Management of the supply chain - including sub-contractors and suppliers

· Attending Weekly and Monthly CBRE and Client meetings

· To provide technical and operational support and advice to the engineering team

· To manage and submit monthly report and compliance information to the Account Manager

· To support the Account Manager

· Manage WIP - Including scheduling works, access arrangements, completion of works, answering financial queries and updating the overall WIP report with the support of the Lead Contract Support

· Creating and implementing a training plan for the operational teams; ensuring we have sufficient skillset, Competent Persons and Approved Persons for all HTM and SFG disciplines

· To conduct audits of reactive and planned maintenance activities ensuring that tasks are completed to SFG and HTM standard

· Resolving escalations from the Helpdesk and the client within reasonable time; ensuring solutions are implemented quickly and effectively

· Ensuring planned maintenance services are scheduled and completed on time

· Ensuring that compliance documents; contract and HTM logbooks are fully up to date and audit ready

· Ensuring that all external portals for contract information are regularly updated according to work completion

· Managing client/end user escalations and queries

· Encouraging the reporting of hazards on site via the engineering team and sub-contractor supply chain

· Ensuring that PPE, Uniform, Tools and Hazards are logged, monitored and managed

· To provide support outside of normal working hours in the case of call out/escalation from the shift team, client and/or Imperial College NHS Trust staff

· To co-ordinate and manage the maintenance and uptime of MTHW and Steam Boilers for site; ensuring any changes in services are communicated to all stakeholders with immediate effect

· To ensure that significant operational events and impacts to bed spaces are communicated to the Imperial College NHS Trust client, Imperial College London, Site Nurse Practitioner, Site Director and CBRE Management within 1 hour of the event being reported/attended

· Resolving technical issues on site by providing assistance and support to the engineering team or arranging for specialist sub-contractor attendance

· Management of the engineering team according to company HR and performance polices

· Recruitment of staff for engineering vacancies in line with operational budgets and company recruitment policies

· Financial responsibility for WIP; resolving queries with call outs made to sub-contractors, consumable spend, comprehensive spend, identifying chargeable works

· Generation of extra works through site walk arounds and communication with engineers, helpdesk and sub-contractors

· Ensuring eLearning is completed and fully up to date for yourself and the engineering team

· Identifying succession within the existing team; ensuring that development and mentoring are implemented

· Assisting the Lead Contract Support with unapproved and unposted PO Reports weekly and resolve in a timely manner

· Aid Account Manager in Forecast Document updates monthly

· Answer calls and emails in a professional and timely manner

· Manage holiday, sickness, maintaining the correct and required staff level within the building

· Maintain people records such as new starters, leavers and any changes in staff

· Management of Concept System and reporting

· Collate team timesheets and expenses weekly

· Attend and actively participate in weekly Webquote meeting with Account Manager and Customer

· Webquote management / raise Extra Works jobs in a timely manner

· Completion of Extra Works Margin Rec Report monthly for the Finance and Contract Support Manager

· System Housekeeping (including but not limited to Webquote, Dynamics, Concept, 4Sight)

· Ensure the delivery of high Customer Service Standards

· Working within the CBRE team on the account to ensure the collaborative development of the business, effective team working, and support to colleagues

· Ensure appropriate control systems to ensure policy and contractual commitments (KPIs) are met.

· Ensuring customer focus within all areas of operational activities and that effective relationship are maintained with key client contacts

· Liaise and keep informed the senior management on all aspects of contract problems and regularly update on all financial issues. Inclusive of; Consumable Spend nearing budgets, Issues with margins, Aged WIP that won't be Billed etc

· Ensure QHSE documentation is maintained and readily available using CBRE systems e.g. Hazard Reports, training & competency records, PPE, toolbox talks

· Ensure use of Preferred Suppliers is maximised and best practice "better buying" is in place

· Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations

· Maintain CBRE notice boards on site.

Candidate Description

· Strong understanding and experience of Mechanical, Plumbing, Heating and Ventilation systems, Electrical, Emergency Power Systems and Life Safety Systems

· Healthcare and HTM experience advantageous

· Previous experience of Concept CAFM System desirable

· Advanced Computer literacy with Microsoft Excel and Microsoft Office or equivalent

· ILM 2 Certificate or Similar

· Minimum requirement for C&G Level 3 Mechanical / Electrical discipline qualification

· BOAS Cat 2 Qualification advantageous

Employer Description

CBRE is the world's leading commercial real estate services firm with offices located around the globe..We are looking for M&E Manager to work for one of our clients in London. This is a key appointment within the Business Unit and will require the individual to be a Strong Leader and have clear understanding of all financial and operational procedures relevant to the M&E Manager role.