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London Security Control Room Operator

  • Location

    London

  • Sector:

    Facility / Cleaning

  • Job type:

    Permanent

  • Salary:

    Not Specified

  • Job ref:

    REF10577X

  • Published:

    1 day ago

  • Expiry date:

    2024-03-03

  • Client:

    Mitie

Job Description

The Security Control Room must be staffed twenty-four (24) hours per day, seven (7) days per week. The Security Control Room Operator is responsible for using best practices to identify, analyze, and support all incidents that are either impactful or potentially impactful to business, the brand and or employees. This position is responsible for using best practices for communicating information surrounding those incidents to the Security Control Room Supervisor as appropriate. The Security Control Room Operator will monitor cameras and alarms, dispatch associated calls via telephone and radio, operate access control technology. The Security Control Room operator will escalate both crisis and non-crisis incidents to the Global Security Operations Centre for regional overall as per standard operating procedures.,

  • The Security Control Room Operator is responsible for answering routine calls, monitoring alarms and video equipment including door alarms and provides general assistance to both employees and guests.

  • The Security Control Room Operator will dispatch security officers as required via telephone and/or radio or messenger.

  • The Security Control Room Operator maintains various records of communications and events.

  • The Security Control Room Operator communicates and disseminates information, using established communication vehicles, to the Global Security Operations Centre.

  • The Security Control Room Operator will act as a liaison between the Global Security Operations Centre and the Physical Security Department.

  • The Security Control Room Operator will escalate (without delay) complaints and unusual/critical event information to the Security Control Room Supervisor/Global Security Operations Centre.

  • The Security Control Room Operator accurately maintains control of all equipment and keys in the Control Room. Accurately logs all equipment and keys signed out and returned by Security or other parties.

  • The Security Control Room Operator informs (without delay) the Shift Supervisor / GSOC Supervisor of any missing, damaged, or inoperative equipment or communications, alarm, CCTV, or other systems

  • The Security Control Room Operator proactively monitors all surveillance cameras and CCTV remote viewer programs. Monitors and responds to all security and safety system alarms.

  • The Security Control Room Operator answers and responds to events and situations received over regular and emergency phones and intercoms. Controls and monitors the two way communication systems and escalates all incidents to the Global Security Operations Centre.

  • The Security Control Room Operator must have excellent verbal, written and customer service skills and abilities., On top of the usual rewards you'd expect to see from a large company, such as - holidays, pension, tax-free childcare schemes and cycle to work schemes, we also provide many extra benefits to enhance our people's well-being and enjoyment at work.

Candidate Description

  • Knowledge of relevant procedures

  • Level of customer Service

  • Team Player

  • Health and safety awareness and knowledge

  • Communication

    At Mitie we know that 'our diversity makes us stronger'. We're committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right.,

  • Advanced computer skills and proficiency.

  • Excellent verbal and communication skills.

  • Strong analytical and problem-solving skills.

  • Self-motivated and able to work under little to no direct supervision.

  • Ability to work in a team environment.

  • Ability to multi-ask, discerns patterns in detail.

  • Think through problems for logical solutions, and remain calm and professional under stress.

  • Strong decision-making ability during both crisis and non-crisis situations.

  • Able to work with highly confidential information.

  • Must be able to speak clearly, give direction, and provide guidance to employees and security staff during emergencies.

  • Able to work and communicate effectively with all levels of leadership

Application Description

1 Rathbone Place

London

Full-time

Employer Description

Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.

Values: Delivering the exceptional, every day

  • Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.

  • Our promise to our people: a place to work where you can thrive and be your best every day.

  • Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.

  • Our culture - our core values and how we behave:

  1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
  2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
  3. We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
  4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
  5. Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.