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Loading Bay Team Leader

Job Title: Loading Bay Team Leader
Contract Type: Permanent
Location: Belfast
Salary: Not Specified
Reference: WRT-2021-02-15-7735D5B6FC29
Job Published: February 24, 2021 11:53

Job Description

Job Description

The Loading Bay Team Leader is primarily to ensure the smooth running of Mitie managed areas of the loading bay and leading a team, provided on site at our client's new prestigious office in Belfast city centre.

The Loading Bay Team Leader is to carry out the effective and efficient handling of all incoming and outgoing mail and courier items according to the site procedure manual.

The employee must have a diligent approach to ensure complete audit trail is maintained, excellent customer communication skills, must be organised and have a high level of attention to detail.

Responsibilities :

Responsible for all incoming / outgoing packages for Mitie managed areas

Responsible for use and safe management of mail x ray machine (training to be provided)

Responsible for Health & Safety of Mitie managed areas

Inform line management of any situations which could impact on the business immediately

Produce data as requested

Ensure correct PPE is worn at all times

Ensuring all areas of required duties are risk assessed in line with Health & Safety policies

Duties :

Process all incoming mail items using the x ray machine

Ensure that all necessary steps are taken to identify recipients of courier parcels and enter them on the PDA system for the mailroom to distribute

Log all incoming Royal mail Special Deliveries onto the PDA system

Ensure that a record of who has signed for the PDA handhelds is kept up to date

To answer any queries regarding incoming / outgoing courier items, and to forward any problems to the IMS Manager if they cannot be resolved immediately

Inform mailroom of urgent parcels that need immediate delivery

Ensure that the clear desk policy is adhered to

Any bulky items received are to be swiftly dealt with and redirected to the correct department with minimum delay

Ensure that all courier data is captured on PDA and run daily end of day reports to check for outstanding items

Keep the Loading Bay in good order in line with H&S procures

Any other ad hoc duties in relation to the loading bay

First line management

Line Management of loading bay operatives including but not limited to documented monthly 1-2-1's, annual appraisals, administration, performance and absence management

Always Manage staff rotating shift patterns and absence cover to allow all services to be manned

Compile volumes and record on the monthly report

Decision Making :

Be able to deal with and solve any immediate operational challenges with sound judgement and excellent prioritisation skills.,

  • Follow Group and company policies and procedures at all times;

  • Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;

  • Use all work equipment and personal PPE properly and in accordance with training received;

  • Report any issues or training needs to your Line manager and / or via your divisional incident reporting system; Information Security

  • Ensure compliance with Mitie's information security procedures in all activities;

  • Proactively identify and report security risks to your manager;

  • Report actual and suspected security incidents; Note This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description maybe varied from time to time by the Company to reflect changes in the post holder's role and / or the needs of the business.

Candidate Description

The ability to build relationships with customers and communicate effectively at all levels

The ability to demonstrate a customer focused and "Can do" attitude and attention to detail are fundamental requirements

To be proactive, self-motivated and understand the parameters of the role and refer issues upwards

Line management experience

Excellent verbal and written English

Computer literate intermediate level

  • Bright, enthusiastic and friendly