about 24 hours ago
Job objectives and responsibilities
Manage Loading Bay deliveries and collections
Conduct Vehicle Searches
Complete Operational Reports & Audits
Conduct shift Handovers
Conduct Back of House Patrols
Health and Safety
Maintain Operational Standards & Compliance as set out in Mitie and client policies
Ensure Loading Bay KPI's and Service Level Agreements (SLA's) are meet
Effectively use and manage Loading Bay Equipment and systems
Deliver excellent Customer Service
Manage deliveries to tenant floors and conduct escorts where necessary.
Assist post room when required .
To undertake additional training to ensure continuous self-development.
To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes
Fully and satisfactorily complete all required competency training.
Ensure that all visitors, service partners and delivery drivers adhere to the processes and procedures set out for the Loading Bay.
To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
You are required to ensure you renew your licence 16 weeks before expiry.
Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
Use common sense and initiative by immediately involving others if a situation appears to become threatening.
To maintain professional conduct in the face of difficult situations and challenging customers
Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
Keep to schedules and demonstrate commitment to Mitie and the Client.
Must hold appropriate SIA licence
Loading Bay experience
First Aid Trained
Vehicle search trained
Manual handling Trained
Works well within a team
Experience of dealing with and operating in emergency situations & incidents
Problem-solving and analytical skills
Excellent customer service skills
Excellent interpersonal skills
Excellent written and oral communication skills
The ability to effectively work under pressure
Highly responsive and proactive
Ability to own tasks from start to finish
Take responsibility for own actions
Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 53,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.
At Mitie we know that 'our diversity makes us stronger'. We're committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right.