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Loading Bay Officer - The shard

  • Location


  • Sector:

    Facility / Cleaning

  • Job type:


  • Salary:

    Not Specified

  • Job ref:


  • Published:

    about 24 hours ago

  • Expiry date:


  • Client:


Job Description

Job objectives and responsibilities

  • Manage Loading Bay deliveries and collections

  • Conduct Vehicle Searches

  • Complete Operational Reports & Audits

  • Conduct shift Handovers

  • Conduct Back of House Patrols

  • Health and Safety

  • Maintain Operational Standards & Compliance as set out in Mitie and client policies

  • Ensure Loading Bay KPI's and Service Level Agreements (SLA's) are meet

  • Provide Innovations

  • Effectively use and manage Loading Bay Equipment and systems

  • Deliver excellent Customer Service

  • Manage deliveries to tenant floors and conduct escorts where necessary.

  • Assist post room when required .

  • To undertake additional training to ensure continuous self-development.

  • To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes

  • Fully and satisfactorily complete all required competency training.

  • Ensure that all visitors, service partners and delivery drivers adhere to the processes and procedures set out for the Loading Bay.

  • To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.

  • Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.

  • You are required to ensure you renew your licence 16 weeks before expiry.

  • Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.

  • Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.

  • Use common sense and initiative by immediately involving others if a situation appears to become threatening.

  • To maintain professional conduct in the face of difficult situations and challenging customers

  • Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.

  • Keep to schedules and demonstrate commitment to Mitie and the Client.

Candidate Description

  • Must hold appropriate SIA licence

  • Loading Bay experience

  • First Aid Trained

  • X-Ray Trained

  • Banksman Trained

  • Vehicle search trained

  • Manual handling Trained

  • Works well within a team

  • Experience of dealing with and operating in emergency situations & incidents

  • Problem-solving and analytical skills

  • Excellent customer service skills

  • Excellent interpersonal skills

  • Excellent written and oral communication skills

  • The ability to effectively work under pressure

  • Highly responsive and proactive

  • Ability to own tasks from start to finish

  • Take responsibility for own actions

Employer Description

Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 53,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.

At Mitie we know that 'our diversity makes us stronger'. We're committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right.