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Learning Support Co-ordinator

  • Location

    London

  • Sector:

    Facility / Cleaning

  • Job type:

    Permanent

  • Salary:

    Not Specified

  • Job ref:

    REF23814L

  • Published:

    1 day ago

  • Expiry date:

    2024-04-08

  • Client:

    Mitie

Job Description

The overall purpose of the role is to provide an efficient and professional support service to the Learning and Development team. The L&D Co-ordinator will possess both excellent organisational and communication skills, have a proactive and professional approach and work effectively within a team. Combined with these skills they will have genuine interest in working within the L&D function.

§ Administering and updating the learning management system

§ Provide first line support for any training and system queries.

§ Managing the scheduling of all internal training courses. Following the end to end process from room booking, trainer availability, delegate invites and course confirmations

§ Supporting the trainers with production of training materials

§ Tracking training activity and recording key MI ensuring that audit trail and training history complete and up to date, to include cancellation and evaluation data

§ Booking and recording all external training and professional qualifications

§ Managing booking of training resources and sourcing resource to build the training library or training kits

§ Raising Purchase Order requests in line with the purchasing policy and following up where appropriate

§ Tracking and monitoring training spend, ensuring alignment to budget. Supporting management and reforecast of company training budget

§ Capturing and analysing key data to demonstrate ROI (return on investment) of training initiatives

§ Supporting training delivery, facilitation and follow up activity

§ Tracking apprenticeship activity and recording key MI ensuring that audit trail and history complete and up to date, to include cancellation and evaluation data etc

§ Support to create and maintain L&D and Apprenticeship processes and procedures

§ General administrative and ad hoc clerical duties to support the L&D Team

§ Documentation and maintenance of L&D processes and procedures

§ Challenge administrative processes as appropriate in order to implement more effective ways of working, · Follow Group and company policies and procedures at all times;

· Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;

· Use all work equipment and personal PPE properly and in accordance with training received;

· Report any issues or training needs to your Line manager and /or via your divisional incident reporting system

Candidate Description

Essential

§ Exceptional attention to detail

§ Excellent IT skills to include Outlook, MS Word, Excel & PowerPoint.

§ Knowledge of processes and procedures

§ Excellent verbal & written communication skills

§ Exceptional organisational skills with sound ability to prioritise work load

Employer Description

Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.