The role: Lead Engineer The purpose of our Lead Engineer is to support BT P&FS operational service delivery by ensuring that safe, compliant and effective technical performance is always achieved. This will be driven by effective leadership, guidance and support to our front-line colleagues ensuring timely completion of PPM, RMW and reactive works. Pivotal to this will be providing support in responding to operational incidents and customer issues. The role will support technical standards across the business to provide a working environment that enables people to be brilliant. Key responsibilities are as follows:
Acting as a key focal point for technical, quality and safety across cluster of the business.
Building and maintaining strong relationships and act as a conduit with both Technical and operational frontline communities.
Auditing colleague performance by undertaking regular formal inspections to ensure quality of work and optimum performance is attained.
Supporting workflow planning and contributing to the ongoing development of cost effective national maintenance strategies with feedback on workflow to Helpdesk to close the loop.
Identify opportunities to enhance maintenance and repair operations to ensure that the most efficient solution is being provided without disruption to site operations and customers.
Undertaking investigations and support PIR reports in relation to any operational incidents.
Manage their own workflow queue and actively supporting / joining the call out Rota.
Lead by example liaising closely with operational frontline teams to ensure an awareness of technical aspects and responsibilities of the team. Conducting regular audits focusing on colleague performance and driving continuous improvements and innovation.
Support the recruitment, interview and selection process for new FM technical colleagues. Complete the technical induction of new colleagues and ensure the relevant training, safety briefings, tools, equipment and training is delivered before commencement of work.
Liaise with the AFM and Technical Services team to ensure that all FM technical roles are supported by the relevant training matrix that clearly identifies qualifications and training required for each role. Ensure training records and certification with copies held on SharePoint are continuously updated and escalate as appropriate whenever a shortfall occurs.
Trained 'Superuser' for mobile and app technology solutions and associated workflow procedures. Support technical colleagues with difficulties in use of Webtop phones. Monitor colleague work queues to ensure no job failures.
Hold regular knowledge calls and team meetings to act as safety champion, share best practice, technical guidance, Safe systems of work (SSOW) and Toolbox talks and wider BT standards. Also carry out regular checks of uniforms, PPE, vehicles and van stock.
Monitor supplier performance and ensure PPMs are completed within time and Risk assessments and method statements are completed and are fit for purpose.
Undertake regular site inspections and safety walks as directed to ensure that all technical aspects and documentation are compliant and any asset deficiencies reported through the correct channels.
Actively contribute to asset strategy, maintenance strategy and life cycle planning, ensuring that asset performance is optimized, risks are identified and escalated through to the FSM/TSM as required.
Identify key areas of business risks and collate in the business risk register to enable mitigation and informed business decision to be made.
Ensure that site services documentation, O&M manuals and drawings are available for operational teams, are stored appropriately and teams are made aware of their existence and location.
Support BT Group internal, Service aspect and LRQA audits to ensure technical governance is in place and compliance is always maintained. Ensure that site logbooks are up to date and properly completed with copies of relevant documents held on SharePoint.
Manage job queues for planned, remedial and reactive workflow and analyze business performance within the team and identifies the change initiatives required to deliver high performance, removing the potential for job failures.
Act as first line response to technical issues, where appropriate liaises with operational colleagues throughout the incident to ensure full resolution. Provides reports after each incident to capture root cause and ensure that any wider business impact is communicated and acted upon.
Provides regular updates and written reports to the Technical Support Manager as required.
Play a leading part in specialist community groups, Electrical, Water, Combustion and Fgas as appropriate.
Support the LCR / infrastructure referral process by engaging with technical colleagues and the LCR surveyor. Ensure that submissions properly completed with adequate justification and that measures are in place for any rejections received.
Develop collaborative relationships with key framework suppliers to ensure delivery against contractual and commercial commitments. Check RA/MS, contractor safety procedures, review service reports, audit the works and support FSM in reviewing quotes to ensure best value for money is attained.
Supports the BT Group energy program by regular liaison with the TSO Energy Team and other colleagues engaged in identifying and implementing energy saving measures.
Supports HSE policy on safe systems of work by regularly monitoring POWRA, permit to work arrangements related to technical aspects of safe working including, but not limited to, working at height, electrical safety, confined spaces, pressure systems, mechanical services, combustion and Fgas systems.
Monitors HSE performance of work activities under their control, and takes appropriate and timely action to control risks, escalate issues they cannot resolve and promote positive HSE behaviors to all stakeholders.
Comply with business continuity plans and support the roles of First aider, BICs and Fire warden duties within clusters.
Acts in accordance with Health & Safety, statutory requirements, industry standards and BT P&FS quality standards, processes and procedures.
Essential - Experience in operating with Infrastructure, buildings and assets services. Must have more than 5 years' experience of technical operations.
Essential - Served a recognized apprenticeship or equivalent and qualified to minimum C&G level 3 technical certificate or equivalent in electrical or mechanical engineering.
A good communicator who can translate complex technical matters into understandable language to suit a variety of audiences.
A proven track record in driving front line technical operations with the ability to implement and manage complex technical maintenance and repair operations.
A thorough understanding of health and safety in the FM services environment and related permit to work processes.
The ability to undertake M&E and fabric building surveys, appraisals of properties and produce high quality reports.
Be able to demonstrate a clear understanding of how to support service delivery teams in delivering customer excellence.
Good commercial awareness and understanding of financial cost books related to operational services.
Strong organizational and communication skills with the ability to prioritize workloads.
Ability to work under pressure and direct teams. Desirable (in addition to the above)
Holder of IOSH (Institution of Occupational Safety and Health) Managing Safely or an equivalent Health and Safety certificate eg. NEBOSH
Completion of Aspiring Manager programme and or 'Leadership the BT P&FS Way' development programme or willing to attain.
Conversant with Microsoft Office suite; Word, Excel, Outlook and PowerPoint.
PASMA - Tower Manager Certificate
IPAF - level 3a or 3a+ certificate
An experienced Technical lead who has a full understanding of FM infrastructure and the technical services that supports it.
Leeds - England - United Kingdom of Great Britain and Northern Ireland Global Workplace Solutions is a division of CBRE providing integrated solutions across large multi-discipline property portfolios. We are an organisation that has people at the heart of its culture and our aim for this account is to deliver an exceptional service to BT. Our BT Workplace team provide a full range of building maintenance services to their 8,000 buildings in the UK, from commercial offices and telephone exchanges to call centres and retail shops. We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect Integrity Service, No one individual, no one deal, no one client, is bigger than our commitment to our company and what we stand for. SERVICE We approach our clients' challenges with enthusiasm and diligence, building long-term relationships by connecting the right people, capital and opportunities. EXCELLENCE We focus relentlessly on creating winning outcomes for our clients, employees and shareholders.