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Lead Contract Support - Leatherhead

  • Location

    Leatherhead

  • Sector:

    Trade / Retail

  • Job type:

    Permanent

  • Salary:

    Not Specified

  • Job ref:

    9677251435_1617872436

  • Published:

    about 8 hours ago

  • Expiry date:

    2024-07-31

  • Client:

    CBRE

Job Description

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Lead Contract Support to join the team located in Leatherhead (requirement to be in Leatherhead 1 to 2 days a week). The successful candidate will be responsible for providing exceptional customer service and a comprehensive financial and administrative service through leadership of the Contract Support Team.

Role Summary:

Build and develop relationships with key business and account stakeholders, customers, and external agencies

Identify and help drive implementation of savings opportunities to ensure customer and GWS financial savings targets are maximized; drive high quality commercial performance through understanding the contractual commitments, better buying and use of preferred suppliers

Compilation of the Contract Review Business Unit pack and of the Customer Monthly Management Report; conduct supplier surveys on MySupplier

Weekly debt calls with contract teams

Continually develop systems to maximize efficiency benefits for the customer and GWS

Liaise with client on a variety of matters and attending to their needs whilst maintaining a strong working relationship; liaising with the client regarding payment of invoices

Manage the Contract Support Team in the production of billing application, calculating margins, raising invoices, and submitting to client; manage the Contract Support Team to control the invoice pool

Creation and review of management reports such as P&L, WIP, Unbilled Revenue, Debt, OPO's & Invoice Pool; manage the team's submission of weekly reports to include WiP, Debt, Invoice Pool and OPO updates

Raise Purchase Orders, review open Purchase Orders and Comprehensive spend tracking

Drive high quality financial performance to influence P&L result

Ad-hoc reporting as requested by Business Unit or Business/Finance; team KPI management and support and Dynamics AX system champion

Co-ordination of sub-contractor files, ensuring they are statutorily compliant with QHSE requirements

Report and manage work management system; management reporting; logging hazards & customer feedback on the QHSE Management Portal

Lead the team performance through motivation and commitment providing knowledge and understanding to coach and support others

Lead and develop a Contract Support Team, providing the necessary training and development to ensure effective delivery; update labour allocations to ensure accurate client reporting

Hold Contract Support Team Meetings to share business updates and best practice; conduct Appraisals annually and Personal Development Plans as and when required

Understand, anticipate, and deliver customer (internal and external) needs while building effective relationships whilst optimizing contract performance

Positively respond to both our internal and external customers (often in a matrix environment) through effective communication and personal accessibility/credibility

Ensure company policies and procedures are adhered to consistently throughout the Business Unit/Contract and Contract Support Team

Deliver the accuracy and integrity of accounting records and financial systems, identify opportunities to enhance system efficiencies

Demonstrate knowledge of procedures and processes and deliver these to the required standard whilst maintaining compliance through the required procedures and processes through the Contract Support Team

Experience Required:

Hold academic passes with at least GCSE Maths and English or equivalent; higher educational qualifications to 'A' level (or equivalent)

Highly computer literate with IT Skills to achieve key tasks and give the business a sound reporting base

Superior written and verbal communication skills with strong oral presentation skills

Capable of working in a matrix environment

Organised and open to new ways of working to challenge inefficiencies

Thorough understanding of business and customer-facing environments and the requirements of operating in a contract environment

Previous experience of a service industry role

Been a part of a high-performing team with management skills to maximise the performance of staff working directly for them and others

Must be willing to undertake travel as the role/business requires

About CBRE Global Workplace Solutions:

As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.

CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry's top brand by the Lipsey Company for 19 consecutive years, and has been named one of Fortune's "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol "CBRE."

Application Process:

Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role.

Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role.

No agencies please.

Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.

GWSEMEA

Candidate Description

Hold academic passes with at least GCSE Maths and English or equivalent; higher educational qualifications to 'A' level (or equivalent)

Highly computer literate with IT Skills to achieve key tasks and give the business a sound reporting base

Superior written and verbal communication skills with strong oral presentation skills

Capable of working in a matrix environment

Organised and open to new ways of working to challenge inefficiencies

Thorough understanding of business and customer-facing environments and the requirements of operating in a contract environment

Previous experience of a service industry role

Been a part of a high-performing team with management skills to maximise the performance of staff working directly for them and others

Must be willing to undertake travel as the role/business requires

Employer Description

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Lead Contract Support to join the team located in Leatherhead (requirement to be in Leatherhead 1 to 2 days a week). The successful candidate will be responsible for providing exceptional customer service and a comprehensive financial and administrative service through leadership of the Contract Support Team., As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.

CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry's top brand by the Lipsey Company for 19 consecutive years, and has been named one of Fortune's "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol "CBRE."