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Lead Contract Support

  • Location


  • Sector:

    Trade / Retail

  • Job type:


  • Salary:

    Not Specified

  • Job ref:


  • Published:

    1 day ago

  • Expiry date:


  • Client:


Job Description

  • Build and develop relationships with key business and account stakeholders, customers, and suppliers

  • D,E & I Champion role - Drive improvements and maintain understanding the contractual commitments, better buying and use of preferred suppliers

  • Training. Entertainment and Travel budget oversight with Alliance Director

  • Liaising with the client regarding scheduling of Senior Leadership sessions

  • Weekly Contract Support Calls on key account performance measures: Client KPIs, Vacancies, Training and Work Order Compliance

  • Pulling together the account comms for Wellness Wednesdays

    Reporting and Administration

  • Support the preparation and delivery of monthly Account and Business Reviews.

  • Manage the Contract Support Team in the production Account Development Plan status, Operations KPIs, QHSE Statistics and training

  • Managing the Contract Support Team to manage the reporting output and cadence

  • Creation and review of management reports such as Training, travel, and technology licences expenditure

  • Raising Purchase Orders when required

  • Maintaining account annual leave and training tracker with the Contract support team

  • Policy and procedure compliance

  • Comprehensive spend tracking

  • Manage the team's submission of weekly reports on Work Order Closures and helpdesk

  • Team KPI management and support

  • Digitisation champion including Smart Sheets, Dashboards and Vantage


  • Build a Contract Support Team and ensure team is effectively utilised

  • Lead and develop a Contract Support Team, providing the necessary training and development to ensure effective delivery

  • Update central training matrices and Organisation charts for central reporting

  • Hold Contract Support Team Meetings to share business updates and best practice

  • Conduct Appraisals annually and Personal Development Plans as and when required

    Processes, Procedures and Reporting

  • Ensure company policies and procedures are adhered to consistently throughout the Account / Contract and Contract Support Team

  • Deliver the accuracy and integrity of operational data sets and Ops technology systems, identify opportunities to enhance system efficiencies or deploy innovative new tools

  • Demonstrate knowledge of procedures and processes and deliver these to the required standard

Candidate Description

  • Higher educational qualifications to 'A' level or degree (or equivalent)

  • Excellent PC based skills, with experience in Word, Excel, PowerPoint and Outlook - intermediate to advanced level skills are essential (lookups and pivots essential)

  • Highly numerate

  • Organised and open to new ways of working to challenge inefficiencies

  • Excellent communication skills both written and verbal, and able to communicate with people at all levels across the business and develop effective relationships at all levels

  • Working in an environment where delivering reports within tight timescales is a pre-requisite

  • Demonstrable experience working with complex operational information systems and controls in a large business that provides consistent and reliable information

  • The successful candidate will be able to exercise an attention to detail which will be paramount to delivering the required job performance levels

  • Self-motivated, reliable & flexible team player, who is able to work on own initiative

  • Ability to work as part of a team, as well as independently

  • Calm manner, able to work under pressure and with changing demands and priorities

  • Excellent organisational skills and is results/ task orientated

Employer Description

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Lead Contract Support to join the team located in London. The successful candidate will be responsible for providing exceptional customer service and a comprehensive reporting and administrative service through leadership of the Contract Support Team. Support the Finance & Contract Support Managers / Finance Director / Alliance Director with reporting (client and corporate) and key account activities. It is key that the Lead Contract Support understands procedures, processes, and operates them to the required standard, encouraging best practice across the business., As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings. CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry's top brand by the Lipsey Company for 19 consecutive years, and has been named one of Fortune's "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol "CBRE.", CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.