1 day ago
Job objectives and responsibilities
To work closely with the National Account Manager to proactively manage the administration process
Support Key Account contracts by delivering quality customer service across all areas
To assist managing all Administration Processes related to Key Accounts
To work and take instruction from the Key Account Manager & Client Support Manager as required
Manage the Key Account Manager's diary
Finance applications via the clients interfacing web portal
Client liaison, dealing with any issues and complaints - processing as required. Updating client interfacing web portal on a daily basis
Obtain/chase/update monthly client purchase orders
Attend weekly/monthly debt review meetings/conference calls.
Update internal and external databases and administration systems as required
Accurately file both manually and electronically as per business policy and procedures
Ensuring operational paperwork is to corporate standards
Collate information for and produce client quotations
Raise Purchase Order Requests
Absolute responsibility for capturing all costs including all materials and subcontractors
Raise all client actions in the SAFE system and allocate to relevant managers
Final closure of all regional actions in the SAFE system
Ensure correct working procedure is followed with sub contractors/extra works. File and log RAMS.
Ensure that all health and safety company procedures are adhered to
Have a flexible approach to business support to ensure deadlines are achieved
Ownership of data systems and contract processes to ensure records are maintained and processes followed as appropriate within each client's remit
Create and manage contract report and supporting contract documentation
Assist in the preparation for client meetings
Assist in the creation and distribution of management information and reports
Create reports for client information
Assist in any financial reporting and variation submissions for billing
In addition to the duties and responsibilities outlined you may be required to perform other duties assigned and requested by the Client Support Manager,
Follow Group and company policies and procedures at all times;
Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
Use all work equipment and personal PPE properly and in accordance with training received;
Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;
Ensure compliance with Mitie's information security procedures in all activities;
Proactively identify and report security risks to your manager;
Report actual and suspected security incidents
Knowledge of relevant procedures
Level of customer Service
Health and safety awareness and knowledge
At Mitie we know that 'our diversity makes us stronger'. We're committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right.,
Administration experience essential
Relevant experience of Microsoft packages - must have good working knowledge of Excel
Excellent data entry skills
Must have a flexible approach to working
A knowledge of facilities management sectors is desirable
Ability to manage own time and prioritise workload
Relationship building skills - in particular to be a self-starter willing to take the initiative when necessary and excellent ability to work well within a team structure, and support and guide team members as required
Ability to work on own initiative to a high level of accuracy and to meet deadlines
Customer Care - Capable of delivering results and exceeding customer expectations
Ability to generate, develop and present ideas and suggestions for improvements in order to achieve more effective working practises
Attention to detail
Well presented, professional appearance and attitude with a positive and professional approach
Excellent time keeping skills and strong planning and organisational ability
Excellent written and spoken communication skills
Discretion in dealing with confidential information
Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.
Values: Delivering the exceptional, every day
Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
Our promise to our people: a place to work where you can thrive and be your best every day.
Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
Our culture - our core values and how we behave:
- We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
- We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
- We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
- Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
- Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.