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Job Search Advisor

Job Title: Job Search Advisor
Location: Newcastle upon Tyne
Salary: £18467 - £189467
Reference: 102261
Job Published: March 03, 2021 11:53

Job Description

Job Description

As Job Search Advisor you will contact and support recently unemployed and help with their search for and secure employment. Job Search Advisors will provide a range of tailored expert information, advice and guidance to the participants, this will include 1-2-1 support, digital sessions, a personalised CV and an action plan to support them in their job search. You will conduct research, monitor developments in education, training and employment and raising awareness of support options available to them.

Candidate Description

This is a fixed term role for 12 months initially. We do have a number of office and home based positions available, however we do ask that our home based advisors live within a commutable distance to our office in Newcastle, NE1 (circa 25 mile radius) as there may be occasions where you are required to attend site. This role requires candidates to pass Baseline Personnel Security Standard (BPSS) clearance, this covers pre-employment checks on identity; employment history (minimum of 3 years); nationality/immigration status and criminal records. What you'll need to do the role: If you are already an experienced employment/job coach or advisor and you have a level 3 qualification in Careers Information, Advice and Guidance, then we want to hear from you! Whilst experience is preferred, we will provide training to those who hold a NVQ Level 3 (or equivalent) qualification as a minimum and GCSE Grade A-C (or equivalent) in English. We do also ask that you have exceptional customer services skills (ideally within a call / contract centre environment) and are able to meet the training and development requirements of the role. You should also have good research skills with the ability to source information efficiently. Lastly but more importantly, you'll have excellent listening skills with the ability to interact in an empathetic and non-judgmental manner.

Employer Description

Serco is one of the leading public sector providers of customer services. We pride ourselves on delivering high quality services, often supporting some of the most vulnerable people in our society - and as one of our Job Search Advisors you'll ensure that we continue to deliver this incredibly important work to our client and end users., Why Serco? Meaningful and vital work: The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways. Great people: We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment. What we offer + Salary £18,467 per annum (depending upon skills and experience) + 25 days annual leave plus bank holidays and the chance to buy more; + Pension matched up to 6% + An autonomous and supportive culture + The chance to make a positive difference to public sector services in a company passionate about diversity and inclusion If you think this role would suit you, working in an exciting and challenging environment with like-minded individuals, please apply now and upload a copy of your CV and covering letter. If you meet the minimum criteria for the role, you will be invited to complete a virtual video interview. About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.