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IT & Systems Manager

Job Title: IT & Systems Manager
Contract Type: Permanent
Location: Unknown
Salary: Not Specified
Reference: 109321
Job Published: March 01, 2021 11:53

Job Description

Job Description

Here at Serco we're helping the UK Government address the challenges posed by Coronavirus - and to actively support them in combating the spread of the disease we're now recruiting for an IT & Systems Manager to support our Testing Services.

Reporting to the Head of Operations Support, this role will see you provide central management and coordination of all Testing Services' IT equipment and systems, coordinate activity between CS IT and Testing Services, manage IT equipment assets and lead projects to ensure the effective utilisation and control of IT assets and systems across Testing Services.

You will be accountable for ensuring swift employee onboarding and equipment ordering, support set up and user access to Serco systems, producing clear written instruction and user guides for set-up and system activities and acting as the lead administrator and point of contact for ServiceNow and Shopworks applications.

This position will also see you liaise activity between CS IT and Testing Services as well as manage small projects, liaising with CS IT and Serco Group IT services.

Candidate Description

To be successful in this role, we ask that candidates have experience working in a similar role in addition to producing clear, logical and well-written operational reports to tight deadlines, with a good knowledge of operations, IT asset management and strong technical and analytical skills.

Another key area of expertise is demonstrable experience of project delivery and training & development, as well as the ability to work efficiently within a fast paced, pressurised environment.

Due to the requirement for occasional travel to sites, you must hold a full UK driving licence to be considered for this role.

Why Serco

Meaningful and vital work: The testing roles are vital in protecting our employees and those entrusted to our care from harm; and ultimately helping to stop the spread of the virus.

A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways in this completely new team.

Great people: As well as care for our communities we also care for and support one another. We are a motivated team who will encourage you and help you to succeed., Serco supports fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required).

Employer Description

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.