about 21 hours ago
To be a member of the People Support Senior Management team, driving enhancements of the service provided by the function, championing continuous improvement and leading by example.
To provide strategic leadership to the Employee Relations team within People Support and be a key contributor to the overall People Support strategy.
Adding value through MI reporting and building capability within the People Support team via training and development.
Manage a large team of 28 ER professionals (4 direct reports) providing clear direction and guidance on ways of working, expectations and an open culture
To represent the ER team and wider People Support team department consistently and with professionalism
Use MI to formulate an effective and commercially focused HR and people strategy for the ER team and contributing towards that for the wider People Support function.
Confident and capable in analysing people data, interpreting results and representing findings to highlight areas of concern or for action to Senior Stakeholders
Make decisions that impact ways of working within ER and communicate these effectively across the business
Lead the Service Improvement Plan for ER, coordinating the activity of the Senior ER Advisors to achieve agreed timescales
Create appropriate communications material appropriate for the level of the recipient - confident in using a range of methods to accomplish this
Create and maintain strong relationships with key contacts throughout the organisation at Senior level
Manage escalations from Senior Leaders and Senior members of the OneHR team, resolving the issue pragmatically and driving through lessons learned to develop the service
Identify themes and issues impacting the performance of the ER team and identify solutions at a strategic level
Work closely with the Director of HR Shared Services to provide MI, inform decision making and escalate issues as appropriate
Challenge Senior Stakeholders where appropriate and suggest alternative paths.
Lead on special projects, devising strategy and driving implementation.
Ensure legal compliance is met in all ER activities.
Continuously review the responsibilities of the ER department and make bold decisions when necessary.
Champion change initiatives obtaining buy-in from the HRLT
Contributes to activities coordinated by the wider People Support team, supporting more junior team members and ensuring others do too.
A dedicated team player with a proven track record in supporting the wider HR function to deliver a result, The Employee Relations team are based within both Bristol (BS31) and Birmingham (B37). The successful candidate will be required to spend time within both locations on an ad-hoc basis.
CIPD Level 7 desirable
Strong background in Employee Relations
Strong background in HR Shared Services
Ability to work in an ever-changing environment and able to manage a substantial workload with conflicting priorities
Strategic and analytical thinker with focus on commercial solutions
Ability to take an innovative approach to business needs
Experience in leading and managing change in complex and fast moving environments
Ability to influence and persuade at all levels of the business with diplomacy
Ability to objectively assess risks and take appropriate action
Competent at taking action as issues are identified and challenging behaviours
Strong negotiation and communication skills, both oral and written
Flexible and adaptable to change, leading by example
Champion a performance culture and continuously review productivity and employee development making recommendations for improvements.
Use of Excel and systems to extract and analyse data, present it in a meaningful way to illustrate arguments
Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.