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Interim Head of Employee Relations (Maternity Cover) BRISTOL OR BIRMINGHAM

  • Location


  • Sector:

    Facility / Cleaning

  • Job type:


  • Salary:

    Not Specified

  • Job ref:


  • Published:

    about 21 hours ago

  • Expiry date:


  • Client:


Job Description

To be a member of the People Support Senior Management team, driving enhancements of the service provided by the function, championing continuous improvement and leading by example.

To provide strategic leadership to the Employee Relations team within People Support and be a key contributor to the overall People Support strategy.

Adding value through MI reporting and building capability within the People Support team via training and development.

Main duties

  • Manage a large team of 28 ER professionals (4 direct reports) providing clear direction and guidance on ways of working, expectations and an open culture

  • To represent the ER team and wider People Support team department consistently and with professionalism

  • Use MI to formulate an effective and commercially focused HR and people strategy for the ER team and contributing towards that for the wider People Support function.

  • Confident and capable in analysing people data, interpreting results and representing findings to highlight areas of concern or for action to Senior Stakeholders

  • Make decisions that impact ways of working within ER and communicate these effectively across the business

  • Lead the Service Improvement Plan for ER, coordinating the activity of the Senior ER Advisors to achieve agreed timescales

  • Create appropriate communications material appropriate for the level of the recipient - confident in using a range of methods to accomplish this

  • Create and maintain strong relationships with key contacts throughout the organisation at Senior level

  • Manage escalations from Senior Leaders and Senior members of the OneHR team, resolving the issue pragmatically and driving through lessons learned to develop the service

  • Identify themes and issues impacting the performance of the ER team and identify solutions at a strategic level

  • Work closely with the Director of HR Shared Services to provide MI, inform decision making and escalate issues as appropriate

  • Challenge Senior Stakeholders where appropriate and suggest alternative paths.

  • Lead on special projects, devising strategy and driving implementation.

  • Ensure legal compliance is met in all ER activities.

  • Continuously review the responsibilities of the ER department and make bold decisions when necessary.

  • Champion change initiatives obtaining buy-in from the HRLT

  • Contributes to activities coordinated by the wider People Support team, supporting more junior team members and ensuring others do too.

  • A dedicated team player with a proven track record in supporting the wider HR function to deliver a result, The Employee Relations team are based within both Bristol (BS31) and Birmingham (B37). The successful candidate will be required to spend time within both locations on an ad-hoc basis.

Candidate Description

  • CIPD Level 7 desirable

  • Strong background in Employee Relations

  • Strong background in HR Shared Services

  • Ability to work in an ever-changing environment and able to manage a substantial workload with conflicting priorities

  • Strategic and analytical thinker with focus on commercial solutions

  • Ability to take an innovative approach to business needs

  • Experience in leading and managing change in complex and fast moving environments

  • Ability to influence and persuade at all levels of the business with diplomacy

  • Ability to objectively assess risks and take appropriate action

  • Competent at taking action as issues are identified and challenging behaviours

  • Strong negotiation and communication skills, both oral and written

  • Flexible and adaptable to change, leading by example

  • Champion a performance culture and continuously review productivity and employee development making recommendations for improvements.

  • Use of Excel and systems to extract and analyse data, present it in a meaningful way to illustrate arguments

Employer Description

Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.