Infrastructure Excellence Manager
|Job Title:||Infrastructure Excellence Manager|
|Job Published:||October 15, 2020 00:01|
Amazon Web Services (AWS) is seeking an experienced manager to lead a cross functional team within Infrastructure Operations. Our team enables on-site operations teams to effectively support data centre infrastructure and services to our customers through deployment activities of internal services and infrastructure builds, operational excellence initiatives, and in cases where AWS commercially available solutions do not exist, we will create unique software solutions. The Manager will oversee multiple teams responsible for data centre builds with a focus on both services builds and data centre infrastructure, and expertise on networking and cabling infrastructure delivery. The team will drive operational excellence requirements and provide operational remote hands monitoring and support to help achieve high availability., · Drive team's software development and deployment roadmap, leading prioritisation and design requirements. The Manager will be responsible for the lifecycle of their products from design, development, quality reviews and deployment, as well as operational excellence through automated monitoring and continuous improvement efforts. · Participating in design reviews to identify and mitigate operational risk. You will work closely with Software Development teams, Site-Reliability teams, and Data Centre Engineering teams to improve the overall design and deployment lifecycle for cloud infrastructure and services. · Drive teams to improve operational efficiency for all services through root-cause and trend analysis through development of SLA, metrics, monitors, procedures, tools, and documentation. Drive resolution of chronic systematic issues defects. · Provides design engineering support for networking and cable infrastructure as well as oversee project milestones and on-the-ground execution of build activities. · Implement 24x7 facility equipment monitoring, event management communications, and preoperational oversight to our Data Centre teams. Provides incident management services including triage and troubleshooting support across cluster operations to allow onsite personnel to focus on specific remediation actions. · Be a hands-on leader developing and hiring talent, have excellent technical ability, great communication skills, and a motivation to achieve results in a dynamic and collaborative environment. · Establish great relationships with internal partners and peer stakeholders to understand and meet their needs while operating existing systems at a high quality
We are currently expanding our infrastructure management team and are looking for proven technology leaders with experience in people management, strong technical acumen, and the vision to take Data Centre Operations to the next level.
· Bachelor's Degree in IT related field (e.g. Information Systems, IT Management, Engineering, Computer Science), or equivalent experience · 7+ years of experience managing system or software development teams, or technical operations organisations · 7+ years of experience developing project schedules, charters, and execution plans.
· Knowledge of software and systems engineering best practices for the full development lifecycle, including coding standards, code reviews, build processes, testing, and operations. · Project Management experience leveraging AGILE, SCRUM, KANBAN, or KAIZEN · Excellent verbal and written communication skills to include Technical Writing · Experience hiring, recruiting, developing and promoting Technical Contributors and Engineers · Experience creating functional teams from the ground up, defining processes and standards, and achieving high operational availability.
Amazon is building some of the largest distributed systems in the world, and we need technical leaders to deploy and support the next generation of compute and storage platforms for our customers in the AWS Public Sector. We have exceptionally high standards for our infrastructure as well as our employees, and our systems are highly reliable, highly available, and turn scale into an advantage for our business and an asset to our customers. Our employees are exceptional, driven to serve customers, and fun to work with.
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