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Incident Management and Travel support Analyst

Job Title: Incident Management and Travel support Analyst
Contract Type: Permanent
Location: London
Salary: Not Specified
Reference: WRT-2021-01-28-322032F446E3
Job Published: February 25, 2021 11:53

Job Description

Job Description

· Act as the SSC initial point of coordination for Sky Colleagues responding to incidents and crisis management

  • Form part of a newly developed team within Sky?s new Safety and Security Centre (SSC), that assumes primary responsibility for 24/7 monitoring of significant global events via a selection of closed and open source information feeds.

  • Support other colleagues within the SSC to ensure key metrics are met and delivered across Group SSC.

  • Lead on and be innovative in intelligence gathering and horizon scanning to ensure that trends are identified, and actionable outputs are highlighted and implemented.

  • Be responsible for Drafting, design and delivering policies and processes that allow the SSC function within incident management to be a valuable tool for Group and Market Security leads, Sky, assets colleagues and business.

  • Draft and disseminate timely, concise, interpretative and immediately usable crisis communications, aggregated as appropriate, to Group and other key stakeholders during a major security incident/crisis that will impact Sky operations

  • Work closely with Sky Crisis Management team to ensure that all risks are identified, and mitigation put in place to allow, with minimal disruption to Sky colleagues, continuation of their daily routines and duties.

  • Support the SSC with bespoke, open source research, data aggregation, forecasting, and trend analysis.

  • Lead the accounting for Sky travellers at the start of, during, and in the aftermath of an incident.

  • Assess the impact of security incidents, working with and supporting Sky?s Crisis Management team to support Sky travellers with appropriate advice.

  • Liaise with the SSC to forecast likely threats and pre-emptively reach out to Sky travellers warning them of upcoming events.

  • Provide security risk assessments for selected key stakeholders within Group and Markets for relevant activities, persons-at-risk, sites and assets.

  • Complete International travel threat analysis for Group wide staff travelling abroad, utilising information obtained from external platforms for e.g EVERBRIDGE, NC4, ANVIL and DATAMINR.

  • Provide regular reports as required by the relevant teams within Sky, including synopsis of all travel to identified risk countries or regions.

  • Early notification of major incidents in progress to the Group Crisis and Incident management team.

  • Emergency communications to Group and Staff (firm wide or tailored) via automated mass communication system in the event of a UK incident.

  • Absorb large and disparate amounts of critical data and make informed and timely decisions about incidents in a time-restricted situation., · Planning and organisation of several complex activities or programmes, which require the formulation and adjustment of plans

  • Work priorities are planned within departmental programme over medium term (monthly up to 6 months), but may have to be rescheduled or reprioritised frequently on a daily basis

  • Anticipates obstacles and issues when drawing up plans and identifies checkpoints to ensure plans stay on course


    · Conducts complex analyses, identifying key issues even when critical information is ambiguous

  • Interprets trends, patterns or ambiguity in complex information,

  • Follow Group and company policies and procedures at all times;

  • Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;

  • Use all work equipment and personal PPE properly and in accordance with training received;

  • Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;

    Information Security

  • Ensure compliance with Mitie's information security procedures in all activities;

  • Proactively identify and report security risks to your manager;

  • Report actual and suspected security incidents;

    Note This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder?s role and/or the needs of the business.

Candidate Description

  • Knowledge of relevant procedures

  • Level of customer Service

  • Team Player

  • Health and safety awareness and knowledge

  • Communication,

  • Be calm and focused in high-pressure situations; be comfortable working on shift or lone working at times.

  • Work independently and be confident in decision-making within Sky?s defined processes, and during sudden, unanticipated, or unprecedented events or crises.

  • Prioritise and manage multiple requests and sources of information in an organised way.

  • Demonstrate and deploy strong written and spoken communication skills.

  • Demonstrate and deploy strong data management and analytical skills and be able to summarise events accurately, quickly and concisely.

  • Evolve in the role; the candidate must continually improve their own skills, take on further responsibilities, and look for and use advanced influencing skills to promote improvements in their own job description and the function of the SSC.

  • Demonstrate and deploy a sound understanding and application of technology and use a variety of technical platforms and systems in a conjoined way to deliver quick and accurate results.

  • Demonstrate and deploy a sound understanding of, and interest in, global and political environments., Excellent spelling, punctuation and grammar; high report-writing standards

* Degree-educated, or equivalent

* Self-motivated, ability to organise and prioritise workloads and driven to develop professionally

* Ability to work under pressure and to tight deadlines


* Experience working in an intelligence, risk or business continuity environment

* Non-English language skills are desirable but not essential for the role

* Familiarity with social media platforms, social media intelligence (SOCMINT) and open source intelligence (OSINT) tools and techniques would be highly beneficial

* Confident and articulate presenter able to concisely deliver key messages and justify assessments

Employer Description

Delivering the exceptional, every day

  • Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.

  • Our promise to our people: a place to work where you can thrive and be your best every day.

  • Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.

  • Our culture ? our core values and how we behave:

    o We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie. o We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie. o We go the extra mile: whether it?s keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA. o Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. o Our customers? business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.