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Hospitality Assistant

  • Location

    Manchester

  • Sector:

    Facility / Cleaning

  • Job type:

    Permanent

  • Salary:

    £18828

  • Job ref:

    REF25640P

  • Published:

    about 11 hours ago

  • Expiry date:

    2024-07-16

  • Client:

    Mitie

Job Description

Signature is the premium front of house provider within Mitie, we pride ourselves on our authentic, signature approach to our customer service and relationships with our clients, offering bespoke, tailored and fluid services that fit the clients needs and requirements. We are recruiting for;

  • Full time - FOH / Hospitality Assistant

  • Monday to Friday - 40 hours per week

  • Salary £18,828 Per Annum

    Job Objectives & Responsibilities

  • Be a key driver in delivering a customer excellence culture ensuring all guests receive an excellent welcome and that you consistently deliver great service.

  • To build professional relationships with key stakeholders to develop knowledge of personal requirements

  • To act as the central point of contact on-site for all service lines, contractors, clients and guests

  • Take a pro-active approach in relation to coordinating bookings in the client suite, to include; liaising with key stakeholders and event organisers to ensure an exceptional service is delivered

  • To process meeting room requests, prepare, set up and clear meeting rooms for internal & client meetings if and when appropriate

  • To set up all IT equipment including laptops, plasma screens, DVD's, webinars and Skype meetings for each meeting

  • To check and replenish magazines, papers and flowers as necessary

  • Ensure all areas are constantly clean, including; floors, conference rooms/tables and catering areas

  • Serve, replenish, clear away refreshments for all meeting rooms e.g. teas, coffees, buffet lunches and breakfasts

  • Support the Reception Team Leader with stock control of catering supplies to support the needs of the conference rooms and events

  • Deep cleaning of the main kitchen, including the oven, hob, floors, fridges, extractor fan and coffee machines

  • Maintain staff kitchenettes, ensuring they are stocked with consumables and kept clean and tidy throughout the day. This includes microwaves and waste receptacles

  • Support the Reception Team Leader in ensuring the Health, Safety and Hygiene requirements are undertaken

  • To be flexible for supporting with hosting evening events such as fine dining dinners or drinks receptions

  • Support local arrangements for Emergency Evacuations

  • Use computer as an effective communication tool, inputting data as requested into excel and word documents

  • Ability to identify and escalate building maintenance issues/hazard perception

  • Support the reception, post room function & Facilties team if required

  • To handle any guest complaints and provide a swift solution or escalate as appropriate

  • To ensure you are immaculately dressed in uniform and adhere to Signature grooming standards.

  • To portray a friendly, professional and courteous demeanour at all times, using open and appropriate body language

  • To ensure telephone and email etiquette is professional and adhered to at all times, including the answering of calls and emails using the appropriate greeting and sign off

  • To be articulate and pre-empt the needs of clients and visitors

  • To effectively deliver to all guests, Health and Safety and building information as necessary including evacuation procedure upon arrival

  • To be responsible for the upkeep and cleanliness of your allocated area

  • To efficiently report any maintenance, IT or Health and Safety concerns to the relevant department

  • To assist in any other reasonable duties as required by your colleagues, managers or clients, On top of the usual rewards you'd expect to see from a large company, such as - holidays, pension, tax-free childcare schemes and cycle to work schemes, we also provide many extra benefits to enhance our people's well-being and enjoyment at work.

Candidate Description

  • Knowledge of relevant procedures

  • Level of customer Service

  • Team Player

  • Health and safety awareness and knowledge

  • Communication,

  • Excellent communication skills and exceptional attention to detail

  • Immaculate personal presentation endorsing the Signature five star image

  • Proven experience and understanding of an exceptional Customer Service delivery

  • Previous experience within 5* customer service role

  • Proven knowledge/experience in technological workplace solutions

  • Excellent time management and organisational skills

  • Pro active, flexible and can-do attitude

  • The ability to handle complaints and difficult situations in a patient, calm and effective manner and escalate where appropriate

  • Ability to deal with multiple requests simultaneously

  • Computer literate (Word, Excel, PowerPoint, email) and excellent administration skills

  • Team player

  • Be innovative, identifying improvements and smarter ways of working

Application Description

3 Hardman Street

Manchester

Full-time

Employer Description

Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.

Values: Delivering the exceptional, every day

  • Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.

  • Our promise to our people: a place to work where you can thrive and be your best every day.

  • Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.

  • Our culture - our core values and how we behave:

  1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
  2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
  3. We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
  4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
  5. Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do., At Mitie we know that 'our diversity makes us stronger'. We're committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right.