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Helpdesk Operative - 6m FTC FT

Job Title: Helpdesk Operative - 6m FTC FT
Contract Type: Permanent
Location: Leeds
Salary: Not Specified
Reference: SDX/TP/706050/59406
Job Published: February 25, 2021 11:54

Job Description

Job Description

Sodexo's Helpdesk supports the Asset Management of the business, providing expertise in property services and further strengthening our total facilities management capabilities.

Are you looking to commence or continue your Customer Services/Contact Centre career without the hard sell in a supportive team environment..?

As Helpdesk Operator, you'll work within a dedicated and supportive team taking inbound and making outbound calls. You'll also be dealing with email queries from customers and/or suppliers, accurately recording requests for service.

If you are a confident, helpful individual who is customer focused and enjoys interaction this is the opportunity for you!

Shift patterns

You will be required to work 5 days per week including some evening and weekends. Shifts are between 7am - 8pm.

Our customer service centre recently supported comic relief in taking charitable donation calls and they often have themed fun days to promote team building and Corporate Social Responsibility.

Role Responsibility

  • Respond quickly and efficiently to incoming telephone and email in line with client service levels

  • Accurately record details of the caller, request and severity work

  • Provide high levels of customer and supplier satisfaction, applying logic and common sense to requests for assistance.

Candidate Description

  • Proven data entry ability, good keyboard skills and the ability to work with shared files and folders

  • Attention to detail when obtaining and inputting information

  • A clear and professional telephone manner

Employer Description

In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their age, disability, gender, transgender, marital or family status, race or ethnicity, religious belief of sexual orientation are welcome to and included within our business. We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process