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Helpdesk Administrator

Job Title: Helpdesk Administrator
Contract Type: Contract
Location: Leeds
Salary: £20800
Reference: SDX/TP/11751/62169
Job Published: February 27, 2021 11:53

Job Description

Job Description

  • Helpdesk Operator tasks include; recording of events and service failures, chasing and completion of calls, production of Work Request Failures, liaising with NP's and Contractors including the maintenance of records of live and paid works all in accordance with Schedule 5 (Payment Mechanism) and Quality Assurance Processes

  • Raising Purchase Orders

  • Completion of worksheet upload spreadsheet

  • CAFM System Administration

  • Assisting the Helpdesk Supervisor in general office administration duties

  • PPE Ordering and keeping records for H&S

  • Daily, Weekly and Monthly Reporting

  • Provide minutes of meetings

  • Contract administration

  • Covering reception during periods of Receptionist's absence

  • Setting up, and clearing of, the meeting room

  • Such other reasonable tasks as may be defined from time to time, 1. Managing the inhouse Cafam system I-office for the central UK region.

    1. Provide high levels of customer and supplier satisfaction, applying Managing the inhouse cafam system I-office for the central UK region.
    2. logic and common sense to request for assistance.
    3. Proven data entry ability, good IT skills and the ability to work in excel and word documents creating reports for all RC'S within the Central region.

    To support the GSM and the Sodexo Management team in carrying out general administrative tasks.

Candidate Description


  • IT literate, with Microsoft Outlook, Word, Excel and PowerPoint skills

  • Effective written and verbal communication skills

  • Good attention to detail

  • Excellent telephone manner


  • Familiar with database applications (Maximo system would be desirable)

  • Previous helpdesk experience

  • Knowledge of Colchester Garrison

Employer Description

Sodexo is committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland (Scotland).

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors.

With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.