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Helpdesk Administrator

Job Title: Helpdesk Administrator
Contract Type: Permanent
Location: London
Salary: Not Specified
Reference: WRT-2020-11-21-D897BBCB1710
Job Published: November 21, 2020 11:01

Job Description

Job Description

The primary focus of this role will be to ensure all soft and hard service tasks are logged and distributed effectively, supporting our clients on behalf of our client, Clyde & Co and maintain and support the contract invoicing process.,

  • Ensure Helpdesk calls and emails are answered in a timely, professional and polite manner

  • Program any reactive or emergency works within agreed service levels

  • Ensure all Planned Preventative Maintenance (PPM) is scheduled into Engineers schedules within agreed service levels

  • Issue monthly PPM invoices and maintain the PPM invoice schedule

  • Actively monitor the invoices and follow up with managers, sub-contractors or suppliers with the aim of invoice resolution.

Candidate Description

We are looking for a commercially aware candidate with relevant experience gained within multi-site facilities, property management or a similar environment and who is proficient in the use of Microsoft packages including Word, Outlook and Excel.

To be successful in the role you will be a confident communicator with good organisational skills, be numerate, diligent and have an excellent attention to detail.

Employer Description

Wates Group was established in 1897 and it is now one of the largest, most successful family-owned private construction, development and property services companies in the UK.

We employ circa. 3,500 people, working with a diverse range of clients and partners from across the public and private sectors. Our work is guided by inspiring better ways of creating the places, communities and businesses of tomorrow.

We offer our people the opportunity to grow their careers whilst working together to deliver the promises we make to our customers. Learning and development activity is aligned with our business priorities and in 2019 we invested c.£1.2m in 6,741 training days

As a responsible and inclusive employer, we are committed to equality and proud to have been recognised for this through a range of accolades including gold accreditations with both Investors in People and C2E (Committed to Equality).

Our In-house Recruitment Team embrace diversity and are focused on finding the best people to join us here at Wates.