about 1 month ago
Mitie has a great opportunity for a Helpdesk Administrator to join the Mobile Services team.The Helpdesk administrator is responsible for the day to day operation of a fast-paced business function. The role requires someone who is comfortable to work within a team but be adaptable to work on their own at times. You will be required to accurately log tasks and events onto the helpdesk systems and assign an appropriate priority level. The role requires someone who will be extremely customer focused and be able to deal with enquiries in a proactive and efficient manner and reports them to the customer in an effective way.Main Dutiesu00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 To be polite, professional and friendly always with tenants, customers, clients and colleaguesu00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Build a rapport with the customers and stakeholdersu00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Manage the Helpdesk phone, aiming to answer all phone calls within 4 ringsu00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 To understand and complete all work-related documentation accurately and on timeu00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Communicate with engineers and sub-contractors for call resolution with follow up chaser callsu00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 To understand and comply with policies and proceduresu00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 To maintain records and compile reports for the customeru00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Schedule and organise PPM visits which will include obtaining approvalu00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Liaise with sub-contractors to ensure service records are received promptly following completion of worksu00a0u00a0u00a0
Person Specification:u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Well organised, self-motivated, professional and commercially awareu00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Confident and professional working approach and appearanceu00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 An effective communicator by phone, in writing and face to faceu00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Ability to work individually and as part of a teamu00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Resilient and tenacious with a u2018can dou2019 approachu00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Flexible and adaptableu00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Literate, numerate and IT skills to medium level useru00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 Ability to maintain attention to detail under pressure and to meet tight deadlines
Delivering the exceptional, every dayu2022 Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.u2022 Our promise to our people: a place to work where you can thrive and be your best every day.u2022 Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.u2022 Our culture u2013 our core values and how we behave:o We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.o We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.o We go the extra mile: whether itu2019s keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.o Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.o Our customersu2019 business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.Behaviours:u2022 Knowledge of relevant proceduresu2022 Level of customer Serviceu2022 Team Playeru2022 Health and safety awareness and knowledgeu2022 Communication, Itu2019s the little things that count -On top of the usual rewards you'd expect to see from a large company, such as - holidays, pension, childcare vouchers and cycle to work schemes, we also provide many extra benefits to enhance our people'su00a0well-being and enjoyment at work.NoteThis job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holderu2019s role and/or the needs of the business.