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Help Desk Administrator

  • Location

    Saffron Walden

  • Sector:

    Trade / Retail

  • Job type:


  • Salary:

    Not Specified

  • Job ref:


  • Published:

    1 day ago

  • Expiry date:


  • Client:


Job Description

candidate will primarily be responsible effective operation of the on-site Helpdesk process and CAFM System. To offer support to the CBRE managerial staff on site and provide administration support to the contract, maintaining concise records and details of CBRE and client information. The role will require close liaison with the engineers, office team and clients. Including various ad-hoc duties that arise. This role will form part of the team who provide first line support for all reactive tasks reported by the client and Staff on site. CBRE provide 24/7 service delivery support for all M&E & Fabric Services using the Client CAFM system to assign tasks to the engineering team and sub-contractors to effect planned and reactive maintenance. Key responsibilities are as follows: ? As part of the Contract Support Team take full ownership of the Helpdesk and PPM management systems ensuring key stakeholders are kept up to date with any outstanding issues (overdue PPMs, issues with completed PPMs, reactive works from PPM, outstanding Helpdesk jobs) ? Management and control of all calls and emails for the day to day running and tracking of all planned and reactive tasks ? Produce daily/weekly progress reports detailing reasons for tasks complete/outstanding as necessary and as required ? Consistently liaise with any who have on-going problems to resolve in a timely manner and explain to the user the reason for delays (i.e. parts on order, out of hours work, etc.) ? One to one contact with the CBRE suppliers to provide purchase orders and ETAs of parts and subcontractor attendance ? Responsible for ensuring that the CAFM system and telephones are manned during lunch breaks, annual leave etc. by other members of the team ? To liaise and keep informed the site team on all aspects of contract problems, defect and deficiencies ? Ensure that all jobs are 'closed off' once completed satisfactorily ? To update the operation boards within the office a minimum of twice a day to ensure the managerial team can monitor the reactive workload throughout the team ? Logging of jobs on the CAFM ensuring all information is fully detailed, documented and tracked regularly ? Tracking of all chargeable works to Trust and staff hours worked for chargeable jobs ? Tracking of all jobs classified as misuse/abuse for re-charge purposes ? Weekly allocation and closure of PPM tasks from the CAFM system ? Compiling and entering the information required for the client monthly reports. Preparing the figures to ensure the best results are met and achieving the timescales set ? Assistance with weekly input of timesheets in accordance with the contract support non-negotiables ? Undertake any ad-hoc duties as required by the Contract Support, M&E Managers or Account Manager ? Fully supporting the Contract Support and the managerial team ? Customer contact both internal and external, which may involve occasional travel to other sites ? Raising purchase orders in conjunction with the Contract Support Non-negotiables to ensure correct detailing of the CBRE and client purchase ledger ? Photocopying, filing, data input including Hazard Reporting and feedback analysis ? Assistance to help cover the Contract Support role during holiday or Sickness ? To enable full auditable trails off all jobs (reactive and PPM) Person Specification

  • Experience within a similar role or Business
  • Previous experience of CAFM System
  • Experience of Working in a Busy Customer Focused Environment Apply Now Send to a friend

Employer Description

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management, we are recruiting a Helpdesk Administrator to join our Critical Environments Division, on an account located in Cambridge. The Helpdesk Administrator will be part of the CBRE GWS-Critical Environments Division, which provides end-to-end services across the complete lifecycle of our client's workspace, helping to improve business operations and reduce cost. The Critical Environments division supports businesses in the following areas; Life Science, Banking and Financial Markets, Manufacturing and Healthcare and forms one part of the Local FM business group within GWS. Constant innovation is key to our long-term success, and within the role you will be responsible for improving both operational and commercial performance through best practice, operational excellence and identifying opportunities for introducing new service lines and product offerings. The successful