Head Porter

Job Description

• Have a full working knowledge of the University of Greenwich contract services that are to be delivered by the onsite Business Support Services.

• Manage the workload via the CAFM system, effectively managing jobs/tasks within SLA.

• Supervise, co-ordinate and assist with daily/routine tasks, the setting up of meeting/events and services as required from other service streams.

• Responsible for the Safety at Work / Health & Safety of the Portering team.

• Operate within a wider team providing services as required to support the University of Greenwich contract.

• Ensure all staff maintain and deliver a quality service according to set work schedules and procedures.

• Supporting the Service Delivery Managers and Management team with managing the allocated budget.

• Ensure achievement of high levels of client and service user satisfaction

• To establish and maintain satisfactory relationships with individuals at all levels within the Company and the Client organisation

• To ensure that both SLA's and KPI's are being delivered to the required contract standard

• To produce accurate and relevant information to ensure monthly reporting is completed as required.

• Resourcing and supporting projects as required

• Managing the initial HR requirements of the team i.e. Annual Leave, Absence Reporting etc.

• Mainstay of role is Monday to Friday - occasional weekend working may be required but would be adhoc and with notice, core operating hours would be between 0600 - 2100 hours.

Candidate Description

• Full and preferably clean UK driving licence essential

• Strong Leadership skills to manage a team across separate shifts

• Customer-facing attitude, strong service focused approach

• Excellent communication skills with the mental agility to 'think on feet'

• Self-motivated and able to work on own initiative within a team environment

• Intelligent approach to performance monitoring

• Resilience when dealing with difficult and challenging people and complex situations

• Proficient IT skills, including Excel, Word & Microsoft Office

• Accuracy of reporting and compliance

Employer Description

We currently have an opportunity for a Head Porter to join our team at the University of Greenwich - Medway Campus. This is a great opportunity for a customer focused individual to join a world leading facilities management company, which can offer unrivalled opportunities for career progression., Sodexo and our clients are committed to safeguarding and promoting the welfare of children, young persons and vulnerable adults. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland (Scotland).

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors.

With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.