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Head of Total Facilities Management - North East

  • Location


  • Sector:

    Facility / Cleaning

  • Job type:


  • Salary:

    Not Specified

  • Job ref:


  • Published:

    2 days ago

  • Expiry date:


  • Client:


Job Description

To provide strategic Facilities Management direction and manage the provision FM services including planned and reactive maintenance, cleaning, stores energy, sustainability, lifecycle and FM capital projects across the Centre ensuring adherence to all legislation, company policies and procedures and all contractual and relevant Home Office standards.

To identify innovation and continuous improvement to service delivery so as to enhance performance and achieve standards more effectively

Provide advice, coaching and support to facilities staff in order to maximise the efficient and effective operation of the Centre.

Main duties

There will be some Duty Governor responsibilities

Plan and manage all facilities management activities and appropriate equipment to ensure the effective delivery of services and the continuous operation of the Centre in line with relevant security and operational instructions, legislation, contractual, company, QHSE and environmental standards.

Develop Service Level Agreements and Key Performance Indicators for approval by the Centre Manager and the Authority to enable FM services performance to be agreed and measured.

Develop a climate of innovation and continuous improvement so that the team is focussed on adding value for the management team and the Authority .

Develop and establish a work/planning/scheduling system and systems/procedures, assigning tasks as necessary, using the management systems to ensure SLAs are met and all relevant documentation is completed at all stages.

Procure, manage and control all subcontracted facilities management services, including specialist services, to ensure legislation is adhered to and contractual and security requirements are met in line with agreed budget/cost.

Manage all capital projects, including minor works, so that there is a detailed specification and business case approved prior to commencement and they are delivered to specification, time and budget.

Develop and manage the implementation of an environmental plan that has clear targets to reduce energy consumption, reduce CO2 emissions, maximise water recycling and reduce waste to landfill for ISO 140001 accreditation.

Promote diversity and inclusioin in decisions regarding recruitment, promotion and developing the team, so we harness the best local talent and develop a wide range of individuals for future opportunities

Coach and support staff development to maximise staff performance, motivation and contribution.

Manage and monitor staff to ensure an effective FM service is delivered in line with contractual obligations and company standards.

Establish effective communications ensuring that relevant information is processed and disseminated both accurately and to deadline.

Manage and control relevant budget so that a cost effective service is delivered within set financial parameters.

Promote Health, Safety and Environmental commitment across the Centre to ensure it is embedded within the facilities management and requirements are met across the Centre.

Candidate Description


HNC/HND in Electrical engineering or Mechanical Engineering Services

Managerial experience of leading a team of at least 10-20 staff: including through Supervisors / 1st line managers

Relevant experience of managing capital expenditure projects to upgrade and maintain facilities

Relevant experience of managing budgets for both capital investment and day to day facilities management

Substantial practical facilities management experience, meeting regulations, across a range of building services disciplines:

o Heating, Ventilation and Air Conditioning (HVAC), Nebosh (General Certificate) or IOSH Managing Safely are desirable

Level 6 Qualification: e.g. Degree Apprenticeship, Degree (BA / BSc), Graduate level Certificates, Diploma or Awards. NVQ Level 6 in an appropriate discipline.

Employer Description

Delivering the exceptional, every day

Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.

Our promise to our people: a place to work where you can thrive and be your best every day.

Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.

Our culture - our core values and how we behave:

We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.

We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.

We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.

Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.

Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do., At Mitie we know that 'our diversity makes us stronger'. We're committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right.