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Head of Operations Support

Job Title: Head of Operations Support
Contract Type: Permanent
Location: Newcastle upon Tyne
Salary: £46500 - £55000
Reference: 108906-34584089
Job Published: February 27, 2021 11:53

Job Description

Job Description

As Head of Operations Support, you'll support the business' aim to be a trusted partner of governments, delivering superb public services, that transform outcomes and make a positive difference for our fellow citizens through training excellence and maintaining the highest quality standards of adherence. Your primary accountability will be to manage all internal recruitment requirements, training, quality, audit and compliance processes, playing a central role in supporting the successful delivery of service to the highest of standards. You'll ensure internal processes for the mobility of internal talent that supports the development of individuals to fulfil and exceed their potential through consistent recruitment practices. Reporting into the Managing Director you'll lead a diverse team and provide direction to managers on the successful delivery of all training requirements for either business readiness or ongoing service excellence and continuous improvement, which is within budget and provides excellent value for the customer and client. You'll drive a culture of quality and assurance which is auditable and adheres to processes/procedures that ensure compliance activities are fully and accurately documented as required. This is a home based role, however you will be required to travel (when we return to business as usual). What you'll need to do the role

Candidate Description

If you are already a Head of Operations Support and you are looking for your next challenge, then we want to hear from you. You will have strong background experience in a similar contact centre/customer services environment, where you have managed large, diverse operational teams. In addition to the above, you will have experience in process mapping; business improvement/change management experience and platform experience.

Application Description

We're a Disability Confident employer and are committed to equal opportunities. If you have any additional queries, requirements or you need more time to apply, then please contact our recruitment team directly on 0345 010 4000. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.,

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Employer Description

Serco is one of the leading public sector providers of Customer Services. We pride ourselves on delivering high quality services, often supporting some of the most vulnerable people in society - and by joining us as Head of Operations Support for Customer Services, you'll ensure that we continue to deliver this incredibly important & vital work., Why Serco? Meaningful and vital work: The nature of our business means you will do important work that really matters - delivering essential services that touch people's lives; something even more prevalent in today's world; A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways; Great people: We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in our well-established, close knit, supportive team; What we offer:

  • Salary from £46,500 (dependent upon skills and experience) plus pension matched up to 6%

  • Company Car, Bonus and Healthcare

  • 25 days annual leave plus bank holidays and the chance to buy more;

  • Flexible/agile working environments;

  • The chance to make a positive difference in a company passionate about diversity and inclusion!

    You will be part of our special people-driven culture

  • where our diverse and caring workforce support not just each other but the wider community that relies on our services. Please apply now and upload a copy of your CV and cover letter for the chance to join our team.About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.