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Head of Exercise Experience

Job Title: Head of Exercise Experience
Contract Type: Permanent
Location: London
Salary: £27200 - £32000
Reference: Chiswick R597, 1873353
Job Published: January 18, 2021 18:33

Job Description

Job Description

You'll own all Fitness exercise experience delivery in club through the Fitness, PT and Group Exercise function. You'll be working closely with the Family Activities Manager to ensure the in club product offering is fully synchronized and deliver the 'anytime, anywhere'. You'll also work closely with the UK Head of Fitness and UK Head of Programming on selected central strategy work and involved in selected Global product work streams.

Your job…

-Be the finest ambassador of Virgin Active at all times and consistently role-model the highest standards of behaviour to other employees

-Maintain a positive, productive working relationship with other team members, being proactive, using your own initiative and taking ownership of situations

-Work closely with the Facilities and Product Team on in club capital investment projects

-Deliver key in club and external Fitness events and experiences

-Support on the development and delivery of Fitness streams in the Academy

-Maintain a keen understanding of industry trends affecting the club and make appropriate recommendations regarding strategic and tactical approach

-Work across club teams to drive powerful customer experiences that are seamless both online and offline

-To deliver exceptional customer service and respond to member feedback within 48 hours

-To deliver exceptional Safety and pass audit criteria in your given areas

-To recruit the industries best Personal Trainers, Group Exercise Instructors and HC's, to be people centric and develop your team through 1-2-1s, PDPs and class assessments (feedback)

Candidate Description

This role is full time working 40 hours per week as a Head of Exercise Experience. Flexibility is required to meet the needs of the business.

What we can't live without…

-Level 3 Personal Training and GEX qualification

-Ability to work across departments & teams

-Willingness to go the extra mile and have a "One Team" mind-set

-Experience in data analysis and interpretation

We'd love you to have…

-Level 4 Fitness Qualification of higher

-Experience managing high performer PT and/or GEX Teams

-Experienced in coaching and developing fitness professionals

-Experienced in create amazing exercise experiences