1 day ago
A career in our Experience Technology practice, within Experience Consulting services, will provide you with a unique opportunity to help our clients change customer behaviours through the experience journey starting with a strategy, then through design, and eventually implementation. You'll focus on bringing interactive tools in the form of mobile apps, websites, or other digital platforms to ensure our clients fully integrate customer and user experiences into their organisation.
We help our clients enhance their customer strategies by providing innovative technology solutions that address gaps in the consumer experience. You'll work alongside the other PwC experience teams to develop technology that fosters positive customer experiences and enhances our clients approach to really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to
Pursue opportunities to develop existing and new skills outside of comfort zone.
Act to resolve issues which prevent effective team working, even during times of change and uncertainty.
Coach others and encourage them to take ownership of their development.
Analyse complex ideas or proposals and build a range of meaningful recommendations.
Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
Address sub-standard work or work that does not meet firm's/client's expectations.
Develop a perspective on key global trends, including globalisation, and how they impact the firm and our clients.
Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
Focus on building trusted relationships.
Uphold the firm's code of ethics and business conduct.
PwC Guidewire Practice PwC proudly have a strong presence globally with Guidewire, in particular across the US, Canada and Australia. We are continuing to expand our consulting practice throughout the UK and the wider European insurance markets.
Demonstrates thorough abilities and/or a proven record of success as a Business Analyst or Business Systems Analyst; or as a Functional Subject Matter Specialist skilled in using agile delivery methodologies like Kanban, Scrum, and Scaled Agile Framework (SAFe).
Demonstrates thorough knowledge and/or a proven record of success in various phases of project life cycle from inception to implementation including ability to groom backlog, finalize sprint work allocation and able to review and report the status.
Demonstrates thorough knowledge and/or a proven record of success in insurance company or agency / broker environments with relevant time and accountability in a functional role - . agent, underwriter, customer accounting specialist, adjuster; or equivalent knowledge of insurance company operations.
Demonstrates thorough abilities and/or a proven record of success in the business of property and casualty insurance marketplace, personal, commercial, and specialty product offerings, direct and agency distribution channels, the insurance contract, product model details, policy administration processes, policyholder billing processes, claim management processes, advisory agencies, regulatory and compliance agencies and related business functions.
Demonstrates thorough abilities and/or a proven record of success in insurance business applications such as
Agency / customer portals;
Enterprise data warehouse; and,
Document management systems (production, imaging, storage) - as a functional user or as a business system analyst.
Demonstrates a thorough level of abilities with, and/or a proven record of success as both an individual contributor and team member, identifying and addressing client needs by
Writing and designing process maps;
Preparing business requirements, documenting 'As Is' and 'To Be' processes and delivering process flows;
Assisting in the development and / or implementation of Target Operating Models;
Coordinating project input;
Defining reporting structures to management;
Demonstrating ability to formally documenting functions;
Writing process documentation; and,
Demonstrating experience of making prompt and practical business decisions.
Guidewire Certification (essential)
ISEB or BCS Business Analysis (preferred)
Insurance certifications Associate in Risk Management (ARM), Associate in Claims (AIC), Associate in Underwriting (AU), Associate in Reinsurance (ARe), Associate in Insurance (AINS)