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Guest Relations Associate

Guest Relations Associate

Job Title: Guest Relations Associate
Contract Type: Permanent
Location: London
Salary: Not Specified
Reference: 31886
Job Published: December 08, 2021 11:53

Job Description

Job Description

Responsible for delivering the daily reception functions within Guest Relations. This includes; meeting, greeting and registration of clients, attending to and actioning all calls, administering / co-ordination of all meetings as requested by the client and switchboard cover. Role Summary:

  • Meet and greet large volumes of clients and visitors; Provide assistance based on their needs, including registration if required

  • Handle and administer general enquiries

  • Manage Trimble booking requests - this includes booking all forward and same day reservations, cancellations and/or amendments to bookings as per the client requests

  • Guide internal clients through the Guest Relations intranet site as well as advising clients to book meetings through Trimble

  • Coordinate any catering, audio visual and equipment requirements requested by the client

  • Conduct regular room inspections by walking around the meeting rooms on a regular basis to ascertain which rooms are vacant, dirty, or ready for use

  • Ensure the reception and public spaces are always clean and tidy with the furniture in the appropriate positions

  • Report and record any faults with furniture, fixtures & equipment to the Facilities Helpdesk and follow up when necessary

  • Maintain the reception desk/areas in a clean and tidy manner

  • Provide 'first line' AV support

Candidate Description

  • Strong organizational and time management skills

  • High level of attention to detail

  • Strong verbal and written communication skills

  • Excellent personal presentation

  • Able to priorities accordingly and flexible in handling a variety of tasks

  • Complaint handling - able to resolve problems as they arise in an appropriate manner

  • Administrative skills: word, power point, excel, outlook are desirable

Employer Description

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Guest Relations Associate, working as a part of the CBRE account team based in the City of London on the client's flagship EMEA office.,

  • Minimum of 1 year experience in corporate or 4-5-star hotel/hospitality reception About CBRE Global Workplace Solutions: As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings. CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry's top brand by the Lipsey Company for 19 consecutive years, and has been named one of Fortune's "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol "CBRE." Application Process: Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role. Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role. No agencies please., CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.