Global Customer Activations Lead / Global Customer

Job Description

As our Global Customer Activation lead, you help to define our promotional strategy on a global scale. Leading a team of Customer Activation Marketing Managers, you enable them to build brilliant campaigns that drive existing customers to increase their order frequency.

Taking a customer-centric approach, your focus includes boosting our share of orders for key calendar events, creating occasions and building promotional campaigns tailored to our target groups. Your expertise will ensure that everything we do is on-brand and sets us apart from the competition.

Collaboration is central to this role. Working with analysts across the business, you generate key insights that inform our strategy and campaigns. You also liaise with Partnerships and Brand experts to identify promising partnerships and build a strategy to boost BRG/FMCG, CSR and sponsorship opportunities.

In this varied role, you also have the opportunity to:

• Develop and execute the global promotion strategy, leveraging third party brand partnerships to increase orders & ensure we engage with the target audience

• Lead and support Marketing Managers and Associates in executing our global marketing initiatives & support their professional development

• Set KPIs and work with channel owners and the Digital Marketing team to measure outcomes & adapt plans according to data insights

• Deliver end-to-end integrated marketing campaigns and activities which meet our business goals, including global campaigns & specific brand and tactical initiatives

• Review campaign & communication performance and present your findings and recommendations to drive sustainable growth and continuous improvement

• Take a customer-focused approach to the production of relevant marketing material for consumer journeys, CRM, product and other key communication touchpoints

• Be hands-on in implementing the marketing and communications strategy, such as planning & executing the yearly promotional calendar

• Build business cases to ensure that capital and resources are used effectively in the right communication channels and ensure campaigns are delivered on time.

• Support other CA teams: e.g. briefing the CA Solutions team on implementing new capabilities, helping the Customer Activation Creative Planner to deliver inspiring campaigns

Candidate Description

• Solid experience in Customer Marketing with proven leadership experience in Retention Marketing

• Able to set commercially-led KPIs with a robust reporting structure & processes

• Extensive experience in delivering effective communication campaigns & strategic implementation on a global scale

• Expertise in strategy development & project management

• Experience with generalist marketing, digital channels and market research

• Tech-savvy and innovative, with a creative & proactive approach to your job

• Strong team and stakeholder management: developing people, managing expectations and aligning various teams on shared objectives

• T-shaped skill set, with in-depth knowledge of all owned and paid marketing channels

• Fluent in English language, knowledge of Dutch or German is advantageous

• A clear understanding of the execution process and success metrics for campaigns

• Willing to travel to our international offices as part of your role

Employer Description

Just Eat Takeaway.com is a leading global online food delivery marketplace headquartered in Amsterdam and listed on the London Stock Exchange.

We've built our business on having the widest choice available on our platform - connecting millions of customers with over 205,000 restaurants across 24 countries - with over 100 different cuisines from local independents to globally famous restaurants, available to order via our app and website.

We provide the platform and tools to help independent restaurants move online and reach a significantly broader customer base - to generate increased orders and grow their businesses. We also provide the insights, advice, and support our growing community needs to satisfy customers and help raise standards across a vibrant takeaway sector.

We're built to deliver behind the scenes too. To make Just Eat Takeaway.com the great company it is, it takes a great team of people. Which is why all of our colleagues are welcomed into a diverse and inclusive workplace where they feel they can belong. We're passionate about nurturing our people and offer a full programme of training and support to our employees - helping them to develop their careers in a way that suits them.

No matter who you are, what you look like, who you love, where you are from, religious beliefs or takeaway preferences you could find your place at Just Eat Takeaway.com. We're a diverse and inclusive workplace that promotes a sense of belonging, allowing all of our people to bring their most colourful and complex selves to work every day.