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Full time time Night CCTV Controller

  • Location

    Cambridge

  • Sector:

    Facility / Cleaning

  • Job type:

    Permanent

  • Salary:

    Not Specified

  • Job ref:

    REF26919D

  • Published:

    about 14 hours ago

  • Expiry date:

    2023-08-30

  • Client:

    Mitie

Job Description

Common Security Team Objectivesu00a0To ensure the security and safety of the client team staff, contractors, working colleagues;To protect the assets of the client by following recognized best practice techniques/proceduresTo ensure the security and safety of the siteTo effectively organize and manage workloads as required without compromising quality of service provisionTo respond to emergencies and assist with the evacuation and searching of the buildings by following all requirements of the site Emergency Response procedures.ResponsibilitiesEnsure that all staff are mindful of delivering a high level of customer service at all timesEnsure that all staff are presentable in their appearance and positive in their approach to their dutiesu00a0Pro-actively ensure that the protection of merchandise, property and assets is controlled and logged.Help to create a safe and comfortable working environment for employees and visitors.Help to creating an environment that produces a positive team approach, u201cwell-beingu201d and open attitudeKnow and implement The Major Incident Management Plan, threats and evacuations as required.Respond to emergency situations as they arise.Accurately reporting all incidents to Centre Management.Preventing and detecting offences on site.Producing all procedural written reports in a timely manner using the correct reporting method.Ensure the daily Health & safety checks are carried outUsing the correct radio voice procedure.Liaising with the emergency services, police, ambulance and fire service to resolve issues and maintain security and service.Checking and validating business visitor credentials.Controlling the entry and exit of vehicles.Making sure that no unauthorized personnel enter restricted areas.Answering queries from visitors to the shopping Centre.Answer the telephone in a polite and professional attitude at all timesCollecting statements and evidence in reported allegations.Accurately updating administrative records and sheets.Escalating incidents when required to.Cleaning procedures are adopted and continue on a daily basis as agreed. It is the Controllers responsibility to ensure this is undertaken to maximize mall coverage and minimize rest breaks occurring at the same time.In liaison with the Cleaning Team Leader, non-routine cleaning and sub-contract cleaning are undertaken as required. This may include pressure washing, gum removal, high level cleaning and deep cleaningTo monitor operational CCTV camera images within the Security Control Centre remitTo operate effectively all operational CCTV camera technologiesTo prepare and maintain Security Control Centre equipment for operational useTo operate all other associated security control room technologies (perimeteru00a0 u00a0 u00a0 u00a0 u00a0 alarms/object alarms/access control alarms)Provide a high level of service to our clients with the emphasis on customer interaction.To complete all administrative tasks to support the aboveObserve the location of all security team members and cleaners to enhance safety and provide best incident response resource solutionsPerform monitoring tasks in line with all standing operational procedures.Arrange the use of automatic camera and screen sequencing to increase the likelihood of detecting incidentsControl the operation of all CCTV cameras to carry out necessary patrolsInspect equipment for failures and faultsArrange for the collation and viewing of CCTV images in response to incident investigation in line with the CCTV Code ofu00a0 PracticeMaintain accurate records and logs of all/any eventsInform other team members of actions to ensure contingency of operationsCommunicate with operational staff concerning incidents, ensuring that all information escalation routines are observedFollow set procedures in the event of any incident/emergency event occurring

Candidate Description

SIA Door Supervisor license essentialSIA CCTV Licence EssentialFAAW certificate desirable

Employer Description

we are looking for peopleu00a0that want to make a difference.u00a0We are a small team that are passionate about our people and want to engage and develop our teams as much as possible. Our aim is to create a Centre where people recognise the difference.u00a0