about 10 hours ago
We are looking for an individual to join our Front of House Team on one of our Corporate Client sites in Manchester, taking responsibility for the smooth running of various day to day activities, including the Client Suite, Hospitality, Reception and Health and Safety; dealing professionally with external and internal clients, both face to face and via the telephone and ensuring the team deliver an exceptional guest experience successfully.,
Setting and maintaining high standards so that customers' expectations are consistently exceeded
Resolution of any operational issues and escalation to appropriate person / department
Continuously look for ways to improve the service and initiatives on site
Demonstrating and leading a "one team" approach
Maintain and practice a high degree of confidentiality and integrity
To build professional relationships with key stakeholders to develop knowledge of personal requirements
To identify and manage the methods of improving quality, standards and variety on the Front of House services to meet the clients needs
To conduct Monthly / Annual reviews with all team members, ensuring clear SMART objectives are set and being supported
To demonstrate a willing and positive manner and to lead by example at al times
To handle any guest complaints and provide a swift solution or escalate as appropriate
To ensure yourself and team are immaculately dressed in uniform and adhering to Signature grooming standards
To effectively deliver to all guests, Health and Safety and building information as necessary including evacuation procedure upon arrival
To ensure team members are fully compliant of the QHSE Site File and all relevant sections are signed off on Training Record Cards
To maintain and review Front of House Guide, ensuring SOP's are being adhered to
To assist in any other reasonable duties as required by the Office Manager, Front of House Manager, Operations Manager or Client
Excellent communication skills and exceptional attention to detail
Immaculate personal presentation endorsing the Signature five star image
Proven experience and understanding of an exceptional Customer Service delivery
Previous experience within 5* customer service role
Proven knowledge/experience in technological workplace solutions
Excellent time management and organisational skills
Pro active, flexible and can-do attitude
The ability to handle complaints and difficult situations in a patient, calm and effective manner and escalate where appropriate
Ability to deal with multiple requests simultaneously
To support the team in achieving a positive representation of the Signature Standards
Computer literate (Word, Excel, PowerPoint, email) and excellent administration skills
Be innovative, identifying improvements and smarter ways of working
Signature is the premium front of house provider within Mitie, we pride ourselves on our authentic, signature approach to our customer service and relationships with our clients, offering bespoke, tailored and fluid services that fit the clients needs and requirements.
Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
Our promise to our people: a place to work where you can thrive and be your best every day.
Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.