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Front of House Team Leader

  • Location

    Bristol

  • Sector:

    Facility / Cleaning

  • Job type:

    Permanent

  • Salary:

    £29000

  • Job ref:

    REF22012I

  • Published:

    about 10 hours ago

  • Expiry date:

    2024-03-25

  • Client:

    Mitie

Job Description

We are looking for an individual to join our Front of House Team on one of our Corporate Client sites in Manchester, taking responsibility for the smooth running of various day to day activities, including the Client Suite, Hospitality, Reception and Health and Safety; dealing professionally with external and internal clients, both face to face and via the telephone and ensuring the team deliver an exceptional guest experience successfully.,

  • Setting and maintaining high standards so that customers' expectations are consistently exceeded

  • Resolution of any operational issues and escalation to appropriate person / department

  • Continuously look for ways to improve the service and initiatives on site

  • Demonstrating and leading a "one team" approach

  • Maintain and practice a high degree of confidentiality and integrity

  • To build professional relationships with key stakeholders to develop knowledge of personal requirements

  • To identify and manage the methods of improving quality, standards and variety on the Front of House services to meet the clients needs

  • To conduct Monthly / Annual reviews with all team members, ensuring clear SMART objectives are set and being supported

  • To demonstrate a willing and positive manner and to lead by example at al times

  • To handle any guest complaints and provide a swift solution or escalate as appropriate

  • To ensure yourself and team are immaculately dressed in uniform and adhering to Signature grooming standards

  • To effectively deliver to all guests, Health and Safety and building information as necessary including evacuation procedure upon arrival

  • To ensure team members are fully compliant of the QHSE Site File and all relevant sections are signed off on Training Record Cards

  • To maintain and review Front of House Guide, ensuring SOP's are being adhered to

  • To assist in any other reasonable duties as required by the Office Manager, Front of House Manager, Operations Manager or Client

Candidate Description

  • Excellent communication skills and exceptional attention to detail

  • Immaculate personal presentation endorsing the Signature five star image

  • Proven experience and understanding of an exceptional Customer Service delivery

  • Previous experience within 5* customer service role

  • Proven knowledge/experience in technological workplace solutions

  • Excellent time management and organisational skills

  • Pro active, flexible and can-do attitude

  • The ability to handle complaints and difficult situations in a patient, calm and effective manner and escalate where appropriate

  • Ability to deal with multiple requests simultaneously

  • To support the team in achieving a positive representation of the Signature Standards

  • Computer literate (Word, Excel, PowerPoint, email) and excellent administration skills

  • Team player

  • Be innovative, identifying improvements and smarter ways of working

Employer Description

Signature is the premium front of house provider within Mitie, we pride ourselves on our authentic, signature approach to our customer service and relationships with our clients, offering bespoke, tailored and fluid services that fit the clients needs and requirements.

Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.

  • Our promise to our people: a place to work where you can thrive and be your best every day.

  • Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.