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Front of House Receptionist (STARS) Supervisor Apply for this job

Front of House Receptionist (STARS) Supervisor Apply for this job

Job Title: Front of House Receptionist (STARS) Supervisor Apply for this job
Contract Type: Permanent
Location: Sheffield
Industry:
Salary: £22339
Reference: WRT-2021-04-26-530B6A3F03A3
Job Published: May 04, 2021 12:57

Job Description

Job Description

Front of House Ambassadors (STARS) at Securitas provide a "two roles in one" service to our clients, their staff, visitors and customers.

STARS combine excellent customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management/Coordination, Administration and much more with a discreet and vigilant security service.

All our STARS deliver a consistently high-end, comprehensive and discreet security-focused hosting experience to all visitors, guests and employees at the designated site(s). STARS ensure the safety and protection of customer's people, property and information always, in a knowledgeable, professional and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises.

Our STARS combine first-class, SIA-approved security expertise with exceptional customer service delivery. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients.

Learn more about the Security Trained Assistance and Reception Services (STARS) Programme here: https://www.securitas.uk.com/services/on-site/stars/

How you will make an impact as a member of the STARS Programme:

  • Deliver a consistently high-end customer focussed experience

  • Embody a high-performance approach and encourage colleagues to do the same

  • Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard

  • Provide timely and accurate information

  • Respond appropriately to varying and fast changing priorities

  • Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.)

  • Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both

Candidate Description

What you will bring to be a member of the STARS Programme:

  • Highest quality personal appearance

  • Flexible, professional and adept at working under pressure

  • Outstanding written, verbal and oral communication skills

  • Customer oriented with a passion for high-level service

  • Working knowledge of administrative computer packages such as MS Office, GSuite, etc.

  • Polite and proactive

  • Punctual and trustworthy

  • Able to use initiative and highly adaptable

  • Experienced in Customer Service, Front of House, Concierge, Hosting or Customer facing role ideally within a corporate environment

  • Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself on

  • SIA licence holders preferred, Our values are the foundation of our operations and the corporate culture is built on these values that help to shape a long-term, financially successful enterprise by creating value for customers, employees, and shareholders. They are summarized in three words: Integrity, Vigilance, and Helpfulness.

Employer Description

With our roots dating back to 1934, Securitas is one of the largest security service organizations in the world, we have around 150,000 clients, of which 150 are globally listed companies. We specialize in protecting corporate organizations, small to medium-sized businesses, and the public so a successful applicant will join an industry leader with over 370,000 employees, of which 9,500 are in the UK., If you want to know more about why Securitas is the world's leading security group, and our continuing work in the diversity & inclusion space, simply visit: www.securitas.uk.com/en-GB